Cannot view an uploaded attachment in the desktop app (Mac)

We appreciate you performing some troubleshooting steps to address your concern, Colin.

We currently have an ongoing investigation regarding the error you received when viewing uploaded attachments in the QuickBooks Desktop app. Our product engineers are closely working to come up with an immediate resolution.

Meanwhile, we don't have the exact time frame for the immediate fix. Hence, I recommend contacting our customer support team during their support hours. They can add you to the lists of affected users to receive timely updates about this case via email.

Here's how:

1. Sign in to your QBO account.
2. Click the Help (?) icon, then choose the Search tab.
3. Select Contact Us.
4. Decide whether to pick Start a chat or Get a callback to connect with an expert.

On the other hand, you can also reach our support through this page: Contact Us. From there, please provide all the required information and follow the onscreen instructions to proceed.

Moreover, you can visit this material to learn about the different attachments supported by the system and how you can update them if necessary: Add or delete attachments in QuickBooks Online.

On the other hand, consider scanning this resource for guidance on reviewing all vendor payments to help you manage your business expenses: Run a report with vendor totals.

Utilize the Reply button if you have other questions about viewing or managing your attachments in the QuickBooks Desktop Online app. We're here to provide relevant information to help address your concerns.

I am having an issue where I cannot open/view an uploaded receipt or bill in the QB online. This XML file does not appear to have any style information associated with it. The document tree is shown below.

I am having an issue where I cannot open/view an uploaded receipt or bill in the QB online. This XML file does not appear to have any style information associated with it. The document tree is shown below.

Hello, @tentsering. I'll provide some troubleshooting steps to help you access the uploaded receipt or bill in QuickBooks Online (QBO).
 

The investigation regarding this issue was already closed. Since you're experiencing the same problem, let's perform some troubleshooting steps by logging in to a private or an incognito window to identify if this is a browser-related concern. Below are the short cut keys you can use:
 

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift + N

 If the issue persists, restart and clear your browser's cache to refresh the system and improve performance by removing corrupted files. Next, add Intuit as a trusted site secure your financial data. If you're still unable to view the file, open your QBO account using another supported device or browser.
 

Additionally, to learn more about efficient management of your sales receipts, check out this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.
 

If you have further questions or concerns about viewing the uploaded transactions in QBO, feel free to add a reply below. Our team is always here to help. Have a good one.