Changing the Display Name of Email Sent from QB

I had this same issue for the longest time. The solution I found was to go into your Send Forms Preferences (Edit >> Preferences >> Send Forms) and make sure that the "Web Mail" radio button is selected. Then use the "Add" button to select your email provider and input your Email ID and credentials. This then changes the origin email address to your email, and updates the subject line to something like "Subject: Invoice 26564 from [Your Company Name]". Hope this helps!

Thanks for the suggestion.  While I could change the email provider, I would prefer not to.  I can point the email to use our MS Exchange email, but I'd rather just use the built-in QB email ... because it works well and if it ain't broke ...

I'll go down that path if I must, but I'm hoping that there's a way to use the "Quickbooks E-mail" radio button option, but have the email display as having come from OUR business.

Thanks.

Just to close this down, I was never able to find a solution to my problem.  I could never find a way to get the built-in QB email service to reflect my business.  It's a nice service, in theory, to have a built-in function to QB that allows you to email invoices and such directly to your customers.  But, if the emails all come from Intuit instead of your business, your customers will always be confused.  So, it's a good idea with miserable execution.

If anyone ever figures this out, please post a solution.

I eventually just pointed my email to run through my MS Exchange server.  That does what I want and it wasn't too difficult.

Glad to see you here in the Community, 67L48. I'm here to share some insights. 

As of now, the ability to change the display name of an email sent from QuickBooks is unavailable. I recommend sending a feature request directly to our Product Development team. This helps us improve your experience and the features of the program. 

Here's how:

1. Go to Help at the top menu bar.
2. Choose Send Feedback Online.
3. Select Product Suggestion.
4. Enter your product request/product suggestion.
5. Click Send Feedback tab.

Also, you can track feature requests through the Customer Feedback for QuickBooks Online website.

Feel free to read these handy articles for your reference: These articles will guide you on how to fix email template issues, create custom Fields, and customize forms:

• Fix custom email template issues
• Use and customize form templates
• Create and use custom fields

I'm only a post away if you need more help in completing your other tasks in QuickBooks Desktop. It's always my pleasure to help you out again.

I figured this out after many years of ignoring it.  While the subject line was good, it was pulling an old company name which I changed 5+ years ago.

What I never changed was my QB desktop file name.  

I simply changed the file name (I did a backup and restore although you can probably just rename it) and now the QuickBooks generated email send method as the correct name.