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TTI
Level 2

Company Realm ID and primary account

I have used QB since 1999 and use payroll. There has been a struggle for a long time over who is the primary user on the account. (I am the ONLY user.) When I went to opt-out of something recently, I couldn't, because "You don't have permission. Contact the primary..." So after yet another hour with chat/support, they're telling me to change the Intuit ID setting and I am the "primary," just can't do "primary" things. I can't afford to lose 22 years' of QB, so I thought maybe someone here knew if this was a dangerous thing or a normal thing. (I'm not a QB expert. I just know how to use it.)

 

Does anyone know if changing the "realm ID" is a dangerous thing? 

Solved
Best answer August 10, 2021

Best Answers
Kristine Mae
QuickBooks Team

Company Realm ID and primary account

Let me ease your confusion, TTI.

 

The company realm ID is connected to your Intuit account. Changing it is not dangerous at all. Your data is safe.

 

However, you can still create a backup copy of your company file so you'll feel comfortable updating your realm ID. 

 

If you have additional questions, don't hesitate to let us know. We're just one comment away. Keep safe!

View solution in original post

2 Comments 2
Kristine Mae
QuickBooks Team

Company Realm ID and primary account

Let me ease your confusion, TTI.

 

The company realm ID is connected to your Intuit account. Changing it is not dangerous at all. Your data is safe.

 

However, you can still create a backup copy of your company file so you'll feel comfortable updating your realm ID. 

 

If you have additional questions, don't hesitate to let us know. We're just one comment away. Keep safe!

View solution in original post

TTI
Level 2

Company Realm ID and primary account

Well, that worked! (It was scary, as is all accounting to me.) I think the issue is that I bought QB way back in the late 1990s and then upgrades, and a new edition (etc.). Somehow, there must have been 2 versions of my company. This resolved it and thanks for your reassurance. 

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