I have used QB since 1999 and use payroll. There has been a struggle for a long time over who is the primary user on the account. (I am the ONLY user.) When I went to opt-out of something recently, I couldn't, because "You don't have permission. Contact the primary..." So after yet another hour with chat/support, they're telling me to change the Intuit ID setting and I am the "primary," just can't do "primary" things. I can't afford to lose 22 years' of QB, so I thought maybe someone here knew if this was a dangerous thing or a normal thing. (I'm not a QB expert. I just know how to use it.)
Does anyone know if changing the "realm ID" is a dangerous thing?
Well, that worked! (It was scary, as is all accounting to me.) I think the issue is that I bought QB way back in the late 1990s and then upgrades, and a new edition (etc.). Somehow, there must have been 2 versions of my company. This resolved it and thanks for your reassurance.