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Join nowMy customer overpaid in May and has a credit on their account. How do I give them a credit memo for it?
It's a delight to have you here in the Community, @medcure.
Using the credit memo for the overpayments is simple and quick in QuickBooks Desktop (QBDT). I've got steps to help ensure you can achieve this.
First, let's create a credit memo to give money back or credit to your customers. Here's how:
Then, you'll be given three options on how to handle it. The following are:
To retain this as an available credit, here's how:
On the other hand, if you prefer the other two options, please check out the Option 2 and 3 section of this article: Credit memo in QBDT.
You can also run and customize the Transaction List by Customer report to show all credit memos. Here are the steps how:
For more info about customizing reports, see this link: How to customize reports.
To make sure you save the current customization settings of your reports, you may memorize them for easy access. Browse this resource for the detailed steps: Memorize reports.
I'm here to lend a hand if you have more questions about managing your credit memos or anything else related to QuickBooks. Take care and have an awesome day.
These are all fine answers. But the problem is, the invoice was $10. They paid $12 via ach on that invoice. When I put the payment towards that particular invoice, they have a -$2.00 balance. If I create a $2.00 credit memo for them, they then have a -$4.00 overall balance, $2.00 from the overpayment on the invoice and $2.00 from the credit memo. How to give them a credit memo but not double the credit on their overall balance???
Thanks for joining this conversation, @WRI_2110.
That's a great question! Allow me to chime in and share additional information about processing credit memos in QuickBooks Desktop (QBDT).
When creating a credit memo, there will be a pop up message after saving it. It will ask what would you like to do with this credit, and you have three options to choose from. Among these are:
Just make sure to select the Give a refund option instead so the negative amount in the overall balance won't be double.
For more information about managing credit memo, consider checking out this article and proceed to Option 2: Give a refund section: Give your customer a credit or refund in QuickBooks Desktop for Windows.
You can also visit our website for more tips and other resources you can use in the future: Self-help articles.
Please post again or leave a comment in this thread if you have additional questions about this or anything else QuickBooks. I'll be happy to answer them. Take care always.
Clearly there isn't a way and they didn't answer your question. I don't think there is a way to create a Credit Memo from an overpayment. Unfortunately QB is limited in what they can do.
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