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Level 1

Dashboard Grayed-Out on QuickBooks Online Desktop App and Via FireFox Login; Loads Partial "Pie", but Everything Else Grayed-Out; Stopped Working a Few Months Ago

 
3 Comments
Level 15

Dashboard Grayed-Out on QuickBooks Online Desktop App and Via FireFox Login; Loads Partial "Pie", but Everything Else Grayed-Out; Stopped Working a Few Months Ago

connect using your browser

download the app and reinstall

Level 1

Dashboard Grayed-Out on QuickBooks Online Desktop App and Via FireFox Login; Loads Partial "Pie", but Everything Else Grayed-Out; Stopped Working a Few Months Ago

Uninstalled and reinstalled app with no improvements.

QuickBooks Team

Dashboard Grayed-Out on QuickBooks Online Desktop App and Via FireFox Login; Loads Partial "Pie", but Everything Else Grayed-Out; Stopped Working a Few Months Ago

Hi there, ryan15. 

 

Thanks for bringing this matter to my attention and for trying out the steps suggested by one of our helpful contributors, @Rustler. I'm here to guide you through ensuring that the dashboard grayed out concern on your QBO desktop app will be resolved. 

 

The solution given by @Rustler can generally fix issues, like this. Since none of them work for you, we'd need to dig deeper as to what's causing this. 

 

For us to do so, I'd recommend contacting us. Our specialists have the necessary tools to securely access your account and perform additional resolution. I suggest you also inform them about the troubleshooting steps you've already performed to avoid repetition. 

 

You can reach us through this link:

 

Get help with QuickBooks Online

 

Please know that we're always here to help anytime. Don't hesitate to update me on how things go. I want to ensure this matter gets resolved. 

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