Dashboard Grayed-Out on QuickBooks Online Desktop App and Via FireFox Login; Loads Partial "Pie", but Everything Else Grayed-Out; Stopped Working a Few Months Ago

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download the app and reinstall

Uninstalled and reinstalled app with no improvements.

Hi there, ryan15. 

Thanks for bringing this matter to my attention and for trying out the steps suggested by one of our helpful contributors, @Rustler. I'm here to guide you through ensuring that the dashboard grayed out concern on your QBO desktop app will be resolved. 

The solution given by @Rustler can generally fix issues, like this. Since none of them work for you, we'd need to dig deeper as to what's causing this. 

For us to do so, I'd recommend contacting us. Our specialists have the necessary tools to securely access your account and perform additional resolution. I suggest you also inform them about the troubleshooting steps you've already performed to avoid repetition. 

You can reach us through this link:

Get help with QuickBooks Online

Please know that we're always here to help anytime. Don't hesitate to update me on how things go. I want to ensure this matter gets resolved. 

my client work station is grayed out- even bought a new computer - pos customer service was unable to help - any suggestions - the server station works fine 6 feet away

Let's make sure to fix your QuickBooks Point of Sale issue, rocksource.

Generally, you'll experience dashboard grayed-out when your client's workstation tries to connect, or when you open QuickBooks Desktop Point of Sale on the server. Another factor is if your company file or POS installation is damaged. You'll want to make sure that your computer meets the system requirements to prevent any issues.

You can also try rebooting your computer for both the server and client workstations. This resolves the majority of your connection issues. Then adjust your User Account Control settings, here's how:

1. On your keyboard, press Windows+R to open the Run window.
2. Type Control Panel. Then select OK.
3. Select User Accounts. Then select User Accounts (Classic View).
4. Select Change user account control settings. (Note: If you are prompted by UAC, select Yes to continue).
5. Move the slider.
   • Set to Never Notify and select OK to turn UAC OFF
   • Set to Always Notify and select OK to turn UAC ON ( Note: if prompted by UAC, select Yes to continue.)
6. Restart the computer.

Lastly, toggle Multi-User Mode and try again:

1. From the Server, choose File > Switch Company File to Single User Mode.
2. When it's finished, choose File > Switch Company File to Multi-User Mode.

For more possible solutions, check out this article for your guide: Troubleshoot Multi-User Issues In Point Of Sale. Additionally, in case you encounter errors when opening POS, learn from this article for your reference: Resolve Unexpected Errors When Opening POS.

Please get back to us if there's anything else you need about POS. I'll be here to help you all the time.

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