I appreciate your efforts, @LeeAbe. I would like to share an update about the error you encountered while deactivating accounts in QuickBooks Online (QBO).
When deactivating accounts, the prompt will indicate if the accounts don’t meet the deactivation requirements. If there is a non-zero balance, the account is not a default account in the Chart of Accounts, and it is not part of an automated workflow, we can proceed with the following additional information.
Currently, we are investigating the issue (INV-115496) you encountered while deactivating accounts in QBO. Rest assured, our engineers are working diligently to resolve it and get your business up and running again.
If you'd like to receive an email update on the investigation and be added to the list of affected users, you can contact our customer care support.
To reach our support team, you can follow these steps:
- Go to Help and click on the Search tab.
- Type your issue or concern in the field.
- Select the Contact Us button.
- Click the Chat or Callback option.
For more information on the best times to contact support, please refer to this article: QuickBooks Online Support hours.
Additionally, I am including articles to help you customize your reports to hide inactive accounts and locate transactions in your account registers for review or editing:
If you have any questions about deactivating accounts or other issues with your QBO account, I’m here to help. Please feel free to reach out for assistance. Take care!
