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Level 1

Activating Direct Deposit for payroll

I am trying to activate direct deposit on my 2020 QuickBooks Pro desktop, but I continually receive the same error message 50004 (says something like "contact admin").  I have called the support # and nothing works and nobody knows what the error code means.  I did notice on my account, there is an Assisted Payroll subscription that I have never signed up for and is showing "Active" along with my yearly subscription (I have never used or wanted assisted payroll).  The support line has tried to connect me to the Assisted Payroll department but getting through is nearly impossible as I waited on hold for 1:38 before I had to return to my office.  Frustration is boiling over as this should be a simple fix but no one has been able to help me.  Does anyone have any idea what is happening here? 

QuickBooks Team

Activating Direct Deposit for payroll

Thanks for reaching out to the Community page, @gg27.


I just want to inform you that this issue already raised to our product engineers. They've already opened an investigation and now doing there best to resolve the issue in no time. 


For us to add your account details on the list of the affected users, I recommend reaching out back to us. This will also insures that we're able to send you notifications once the issue is fixed. You can contact us by following these steps:

  1. Go to the Help icon and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Write your concerns in the description box, then select Continue.
  4. Select which one of the support options you'd like to use.


Please check out our support hours to ensure that we address your concerns on time.

In case you need help in performing other tasks in QuickBooks Desktop Payroll, you can check our articles here:

Just make sure that the topic is set as "QuickBooks Desktop Payroll."


If you ever have other questions we can help you with, feel free to swing by the Community.

Level 1

Activating Direct Deposit for payroll

I will try anything to resolve this issue.

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