Activating Direct Deposit for payroll

Thanks for reaching out to the Community page, @gg27.

I just want to inform you that this issue already raised to our product engineers. They've already opened an investigation and now doing there best to resolve the issue in no time. 

For us to add your account details on the list of the affected users, I recommend reaching out back to us. This will also insures that we're able to send you notifications once the issue is fixed. You can contact us by following these steps:
 

1. Go to the Help icon and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Write your concerns in the description box, then select Continue.
4. Select which one of the support options you'd like to use.

Please check out our support hours to ensure that we address your concerns on time.
 

In case you need help in performing other tasks in QuickBooks Desktop Payroll, you can check our articles here: https://quickbooks.intuit.com/learn-support/en-us/get-started/07?product=QuickBooks%20Desktop%20Payr...

Just make sure that the topic is set as "QuickBooks Desktop Payroll."

If you ever have other questions we can help you with, feel free to swing by the Community.

I will try anything to resolve this issue.

Did you ever determine how to fix this ERROR 50004?  In the past 3 weeks I have 3 case numbers / Intuit says they are escalating and I should get an email.  I have received nothing. I cannot process payroll or vendor direct deposit.  I have completed all the steps below and still get the error.

Can you suggest anything else?

Thanks for joining this thread, @TerriB64.

I have here some steps to help you fix error code 50004. This way, you'll be able to activate your direct deposit and process payroll in QuickBooks.

Here's how:

1. Access the F2 (or Ctrl 1) screen, then click F3 (or Ctrl 2) to open the Tech Help window
2. Choose the Open File tab
3. Doubleclick the qbw.ini file to open it.
4. Locate the part of the qbw.ini file that shows:  [QBLICENSE] PAYROLL_BUNDLE_STATE=Y
5. Change the Y to N
6. Choose File > Save to save the qbw.ini with the changes
7. Return to QuickBooks and try accessing the WF Invites or PTC again.

If you get the Payroll Activation screen, return to the steps above, but instead of changing the Y to N in Step 5, completely delete the section [QBLICENSE] PAYROLL_BUNDLE_STATE=Y]. 

If the issue persists, I encourage you to contact our support team again. This way, they can investigate further to resolve your issue.

Learn how to set up your company for direct deposit and pay your employees electronically.

Feel at ease to let me know if you have further concerns with payroll. I'll be around to help you. Have a nice day ahead.

I am also getting error code 50004.  I tried the F2 and F3 approach suggested above.  But the noted info isn't shown/found in my qbw.ini file, so I can't edit it (or delete it).

I have other company files that have been processing DD for years and I never had any trouble setting them up.  This company file has also been active on our payroll account for years, but now we want to add DD. 

Thanks for sharing your first concern in this thread, @Steven T. I appreciate you for following the steps shared by my colleague. 

Mostly, outdated QuickBooks software is likely the reason behind the issue. Let’s download the most recent release by following the steps below:

1. Go to Help and choose Update QuickBooks.
2. In the Update QuickBooks window, click the Update Now tab. 
3. Select the Reset Updates checkbox before clicking the Get Updates button, then hit OK to confirm the reset. 

Once done, restart QuickBooks. When the Update Service message appears, click the Install Now button. The update should install successfully. 

Then, follow the steps provided by my peer TheresaC again. 

For future reference, check out this article for more information insight on setting Preferences for Payroll.

Let me know if you have any other questions or need more assistance. I’m always here to help. Take care!

OK.  I'm running the reset update function and I'm hopeful that this will help.  Seems odd to me that this could be the issue as I have automatic updates on and the last updates were apparently run about 4 hours ago.  Hmmm.

OK.  I performed a complete reset update and then closed and restarted QB.  The update window says 'new files installed' on everything except Service Messages and Service Profiles.  These both say 'nothing new downloaded' 

The QBW.INI file still doesn't have [QBLICENSE] or PAYROLL_BUNDLE_STATE in the long list of items/text.  So I still can't make the proposed edit to the QBW.INI file as instructed.  Next idea?  

Thanks for getting back to us, @Steven T.

There are be several reasons why QuickBooks Desktop behaves unexpectedly. Keeping QuickBooks up-to-date is one of the recommended instructions, so you always have its latest features, fixes, and uninterrupted access to its other services.

Since the issue persists, it would be best to contact our Payroll Support team for further assistance. They have tools that can determine the cause of the issue and can provide additional resolution right away.

Here are the steps to reach out with our support:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.

You can check this reference about setting up direct deposit to learn more. This guide helps ensure you can process and pay employees electronically in QuickBooks.

Don’t hesitate to comment below if you have other concerns or questions besides payroll. The Community is always here to help you out. Take care!

@Steven T  Did you ever get this fixed in your Quickbooks? I'm having the same issue and nothing seems to be fixing it for me. Curious what you did to get it fixed.

Any resolution to this issue?

Hi there, @crystalamartincpa.

Thanks for taking the time to follow along with the thread.

To clarify, have you tried all the troubleshooting steps that my colleagues have provided above? If not, let's give those a try. However, if you have tried those steps, I recommend contacting our Payroll Support Team. This way, an agent can review your account in a secure environment and investigate this matter further. If needed, the agent can escalate the issue to our engineering team. 

You can use the link I've included below to connect with an agent. 

• Payroll Support Team

Please keep us updated. Please know I'm always here to lend a hand if you have any questions or concerns. Take care! 

I'm here to find out why you're getting such an error, @ jeffsinthehouse.

When activating direct deposit, you'll have to make sure that you're running as an Administrator to ensure that the activation process will go through. To do this, you can right-click the QuickBooks Desktop icon and select Run as Administrator.

However, if you're still getting the error, let's perform some troubleshooting steps to sort this out. You can run the Verify/Rebuild Utility tool to diagnose and fix unexpected behavior in a company file.

Here’s how:

Go to the File menu then Utilities.
Select Verify Data then wait until the diagnosis is done.
If there are issues, proceed to rebuild the company file.
Tap File menu and Utilities again.
Use Rebuild Data this time then click OK.
Follow the onscreen steps to finish the process.

Please check this article for more details: Verify and Rebuild Data in QuickBooks Desktop.

I'm sure this would do the trick and fix the issue. You'll also want to check this article for the next step after you're done with the process: Set Up Your Company Payroll For Direct Deposit.

Please post a reply below if you have any other concerns with direct deposit. I'm all ears in case you need any help with QuickBooks.

I am also unable to activate direct deposit:

"Error code 50004. We’re unable to complete your request with this email. Contact your admin to activate direct deposit."

I am the admin. This does not make sense. 

Is there a technical person I can hire to fix this? I am not that person.

I am getting the same error and have two ticket numbers, and no one has fixed it. We have tried all of the steps enclosed in this thread (in fact, except for verifying the file data integrity, they were done with the QuickBooks support team watching me try to set it up. I have spent about 7 hours on the phone (over 2 calls) and was told I would get a callback and it would be escalated. So far, nothing. Has anyone fixed this problem? I'm ready to look for different software at this point. 

This issue is making it tough for you right now, Michael_Avig.

Allow me to provide one more troubleshooting step to get rid of the error message 50004. You can start by running QuickBooks as an administrator.

By doing this, the direct deposit sending process can be carried out easily. This is the way to do it correctly.

1. Close QuickBooks Desktop and restart your computer.
2. Open the Windows Start menu on your screen and go to the search bar.
3. Find QuickBooks Desktop, click right on it and tap on the Run as Administrator option.
4. When the QuickBooks window appears, go to the Employees menu and select Employee Center.
5. Select the name of the employee and select Payroll Info.
6. Next, you need to go to Direct Deposit and move to the Direct Deposit window.
7. Click the Use Direct Deposit for [employee’s name] option and confirm the number of accounts.
8. Enter the required information in the given fields for the bank details of the employee.
9. Click OK and if prompted, enter the PIN to authenticate the action.

If you're still getting the error, I suggest getting back in touch with our QuickBooks Desktop Team. That way, they can provide an update since your ticket was escalated.

Here's how to contact them.

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

You can also browse this article for more details about getting in touch with our Live Support Team: Learn how to contact QuickBooks Desktop customer support.

Stay in touch with me on how the contact goes by commenting below. I'll be waiting for your respond.

These have all already been done. More than once. The error remains. If you are going to offer a solution, please don't offer simple ones that have been tried. Again, I have spent over 7 hours on the phone with tech support. This was escalated and I was assured I would get a call from a manager and a resolution within 48 hours. Here we are two weeks later with no solution, no call and no communication (besides this).

Based on my other post, will you be offering any help or am I on my own?

    Hello all, I am having the same "error message" issue, I have called so many times I finally escalated this issue, and I'm currently waiting for a callback, from a supervisor to file a complaint.

All while QB costs have doubled in the past 3 years and the service has gotten twice as bad. This issue needs to be resolved, QB is supposed to be a tool to make running a company easier, why is it so difficult to change the payroll withdrawal account? This issue makes no sense!!!

I appreciate you for contacting our support team, MO-4301.

I understand what it feels like when lots of troubleshooting steps are given, yet nothing works. Feel free to update us on the forum on how things work with our Phone Support agents.

I'll be keeping an eye for your response.

I really just need help with my issue not consoling.

I am have the same issue, today, June 9 2023!!  I think the Intuit "Engineers" need to be fired.  They cannot find the fix for this particular issue since 2020?  Or are they just trying to force everyone to their on-line junk program?  I find this quite unacceptable, we pay enough for this program, and they continue to raise the price, and now force people to monthly subscriptions, yet their product doesn't work as it should.  I have gone thru every half-baked suggestion on how to fix this issue, and nothing works.  I am actively searching for a new product that is not tied to intuit.  They have a monopoly and do not seem to care about the customer once they are hooked into the products.  

I want you to know that I don't want you to experience this with us. I appreciate your efforts in trying to resolve this QuickBooks issue, and I can see how useful the direct deposit feature is to your company. LA2011.

Since you continue to get the same result after running the recommended troubleshooting steps, I suggest ching our Technical Support Team, they can open a case for further investigation.

Here’s how:

1. Go to the Help menu, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Give a brief description of your issue, then select Let's talk and then choose a way to connect

You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Desktop Support.

You can check this reference about setting up direct deposit to learn more. This guide helps ensure you can process and pay employees electronically in QuickBooks.

For future reference, check out this article for more information and insight on setting Preferences for Payroll.
 

Feel free to comment below if you have any other concerns or questions about QuickBooks. I’ll be glad to lend a helping hand. Wishing you and your business continued success.

June 2023 and I am also getting this error code.  Phone call with QB did not help - walked through all the troubleshooting options already and also did while online - It is not fixed.  I am still not able to activate direct deposit for this client.