Delete primary admin

For your reference

https://quickbooks.intuit.com/learn-support/en-us/help-article/primary-administrator/request-primary...

Last resort, you can purchase a 3rd party service to migrate data to a new QBO account.

I'm here to provide clarity on deleting a primary admin and share some solutions to address your concerns effectively, horses.

In addition to 4Gal's suggestions, the primary admin has access to every area in QuickBooks Online (QBO). Also, they're the ones who initially set up the account. Deleting the user isn't possible, but you can assign the role to the correct user instead.

If you're still in touch with the previous primary admin, you can guide them through transferring the role. Here's how:

1. Sign in to QBO as the current primary admin. If you're unable to log in, recover your user ID or password.
2. In your company, head to the Gear icon ⚙ in the upper right and choose Manage users.
3. Look for the user you want to make the primary admin.
4. In the Role column, make sure the user is listed as the Admin. If they’re not, tap the Edit link to change their role to admin.
5. Tap the three-dot ⋮ icon in the Action section and select Change primary admin.
6. Choose the Change primary admin option again to confirm the action. 
7. Log out of QBO.
   
   

Once you get the email, click the link and accept the invitation to become the primary admin. Refer to this article for detailed steps: Change the primary admin user in QuickBooks Online.

In case you're unable to contact the prior primary admin, send a request to our account protection team for further assistance. Click the following for the complete process: Request to be the primary admin or contact.

If you wish to update or delete your worker's access roles, and learn the different permissions and limits, open each link below for the complete details:

• Add and manage users
• User roles and access rights
• Learn about usage limits
  
  

Fill me in if you have other QuickBooks concerns or questions managing your employees' permission level and user types We're always ready to provide the guidance you need.

My Primary Admin hasn't worked for me in years, and will not help me change her off of the admin and add myself.  Now what??

@Annie Burns 

Which QB Desktop year version do you have?

We recognize the importance of changing the primary admin, Annie. I'm here to ensure you'll be able to change the primary admin on your QuickBooks Online company.

Since the current primary contact is no longer associated with the company, I recommend requesting our team to change the primary contact by completing a form.

To begin with, you'll have to gather documents supporting your request to confirm that you are the rightful owner or have access privileges to the account. To determine what documents you'll need to have before sending a request, please take note that it depends on what type of business you are in. For more guidance about this and the next steps, please refer to Steps 2 and 3 of this article: Request to be the primary admin or contact.

Additionally, I'll include this article if you need help managing users in QBO to handle their roles and limit their access to specific tasks: Add and manage users in QuickBooks Online.

If you have any more questions regarding how to change the primary admin in QBO, please leave a comment below and we'll get back to you as soon as possible.