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Desktop product activation date and expire date.

We have purchased new Qbooks edition every three years (as abdicated by Intuit, not by choice).... Anyhow, historically we purchase near the of May.  We got a deal, and purchased this year in early March.

If I activate the product in March 2017, will it expire in three years, March 2020, Or will the expire date remain the same, May of 2020?

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Best answer 12-10-2018

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Established Community Backer ***

The software doesn't expire, the support for it does (see...

The software doesn't expire, the support for it does (see article below).  If you purchased QB 2017, support should be discontinued May 31, 2020.

https://community.intuit.com/articles/1020742-quickbooks-service-discontinuation-disco-policy-and-up...

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Established Community Backer ***

The software doesn't expire, the support for it does (see...

The software doesn't expire, the support for it does (see article below).  If you purchased QB 2017, support should be discontinued May 31, 2020.

https://community.intuit.com/articles/1020742-quickbooks-service-discontinuation-disco-policy-and-up...

View solution in original post

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Thank you for the reply, most helpful.  To clarify, the...

Thank you for the reply, most helpful.

 To clarify, the software doesn't expire but business critical FEATURES EXPIRE or are DEACTIVATED such as printing paychecks and emailing invoices.  It's not really that they are no longer supported, although that is their legal statement.  You have to pay the ransom and purchase the product again at full price to get the email and payroll to work again.  You don't want or need any new features, you only want back what you purchased and was working before.    In another era, this was known as High Seas Piracy.  Today it could be considered by any reasonably intelligent person to be subject to a class action lawsuit and even perhaps Federal charges under the  RICO act  (Racketeer Influenced and Corrupt Organizations Act)...;.
Established Community Backer ***

LOL.  And you can print paychecks and use webmail to emai...

LOL.  And you can print paychecks and use webmail to email documents, but you cannot use a payroll subscription (you can turn on manual payroll) or any electronic services.  As long as the software without those services meets your needs, you can continue to use it (but it is not advisable to use it for an extended period as the older your data file format is the more likely that you will encounter problems with it).
Established Community Backer ***

"I'm not trolling for a teacher.  I'm trolling for Patrio...

"I'm not trolling for a teacher.  I'm trolling for Patriots!"
At least you realize you are a Troll. Recognition is the first step to resolution. Sorry you are offended at how others run their business, but complaining on a Peer User forum doesn't make us want to Read your topics or offer Help. It is a bit like Crying Wolf.


Established Community Backer ***

The program's don't Expire. They reach end of life and Lo...

The program's don't Expire. They reach end of life and Lose Support and functions and get no further updates.

You can run it forever, as long as the loss of functions doesn't matter to the tools you use.

Stop Trolling your Peer Users on the Intuit hosted forum about your Displeasure with a company's decision for how to run Their Business. You have alternatives. You have posted your displeasure lots of places, as if We Have Any control over your situation. You are the Customer. You need to Shop, if you are unhappy with any current provider of goods or services.

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Bhhaaaaaa...... If you can't beat 'em join 'em.  Sorry yo...

Bhhaaaaaa...... If you can't beat 'em join 'em.  Sorry you took offense.  I'm not trolling for a teacher.  I'm trolling for Patriots!
Not applicable

Re: Desktop product activation date and expire date.

My Quickbooks for Mac did expire, but won't open and operate as some have said.  I simply get the dreaded error message.  I use QB Online for another of my businesses, but was actually only using this particular QB desktop for a now closed business.  Unlike others, I don't need the functions of check printing, etc. but it's a bit disturbing that software I purchased (not on a subscription) would do this.  Very disappointed.

QuickBooks Team

Re: Desktop product activation date and expire date.

Hi @ackattack

 

Thanks for joining the thread. I understand your disappointments and I want to help ensure that your concerned will be taken cared of right away. Can you please tell me what specific error message you're getting when you tried opening the program so I can provide the right information to resolve the issue? 

 

You can also try removing the preference file and follow the steps below:

 

1. Quit QuickBooks if it is running

2. Press the option key down and choose Go, then the Library menu.

3. The library window opens. Double click on the Preferences folder.

4. Drag the com.intuit.quickbooks20x x list file to the trash (where xx is the year of the QuickBooks version). 

5. Relaunch QuickBooks. 

 

Let me know if you have any questions. We're always happy to assist. 

Not applicable

Re: Desktop product activation date and expire date.

Thanks for the reply, but that did not fix it...same error that “this version has expired” then quits when selecting “ok”.  It was working up till a month or so ago...same computer it’s always been on, and again only needed to reference data from a closed business.

QuickBooks Team

Re: Desktop product activation date and expire date.

Hello there, @ackattack.


I appreciate you performing the steps shared by my colleague to fix the message prompt.


Since the error keeps coming up preventing you from working on the company file, I recommend uninstalling and reinstalling QuickBooks Desktop for Mac. Doing so fixes damaged functionalities on the program.


Prepare the license and product numbers before performing the following steps: 

  1. Close the program.
  2. On your computer, go to the Finder menu and select Go.
  3. Choose Applications.
  4. Click the QuickBooks icon and drag it to the Trash.

Once done, remove the QuickBooks PLIST files to revert all preferences back to its default settings. Let me show you how:

  1. From the Finder menu, select Go.
  2. Choose Library while holding down the Option key.
  3. Look for PLIST files on the Preferences folder that contains com.intuit.QuickBooks20xx.
  4. Drag it to the Trash and empty the bin.

Here’s an article for reference: Reinstall QuickBooks for Mac using clean install.


Now let’s download your QuickBooks Desktop for Mac version. You can use the CD installer if the software was purchased from a retailer.


Make sure to close all running applications to start the installation process. Double-click the downloaded file from the website or insert the CD. 


For the detailed instructions, check out this article: Install and set up QuickBooks Mac Desktop.


Right after, open QuickBooks and restore the file. You should be able to work on it without any issues.


Leave a comment if you have any other concerns. I’m always here to help. Have a good one!

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