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Security-User
Level 1

Detailed Audit Log with IP

In QuickBooks online, is it possible to get more security event information such as the source IP address of a user log and what pages and/or reports a user downloaded or viewed?  I'm investigating an unauthorized access event and the "Audit Log" is far to limited for my needs.  I tried contacting QB support, but after many attempts and incomplete answers, I gave up.  Do I need to subpoena the detailed security audit logs from Intuit, or is there protocol for requesting this data?  I have already viewed the Gear > Audit Log, and this does not provide the detail I need for my investigation.  I have tried to using the https://security.intuit.com portal; however, the does not appear to be a contact option for requesting this type of security log.  In summary, I need to know how to request a detailed security log from Intuit that includes details about the source system, such as the IP address, browser type, etc.  Thank you!  

5 Comments 5
jeanbiverly_
QuickBooks Team

Detailed Audit Log with IP

Thanks for bringing this up in the Community, @Security-User. We appreciate the details you've provided.

 

Currently, the audit log feature in QuickBooks Online (QBO) doesn't display the source IP address of a user log and the specific reports a user viewed or downloaded. It only records user sign-ins, changes to QB settings, edits to customers, vendors, employees, and payroll submissions.

 

The information documented in the audit log includes:

 

  • The date of any change to your books
  • The name of the user who made the change
  • The type of change or event
  • The name of any customer or vendor related to the change
  • Any original transaction date and amount

 

For reference, visit this article: Use the audit log in QuickBooks Online.

 

We recognize the importance of this feature in ensuring the safety of your account. To improve your experience with QBO, you can share your valuable feedback. This will go directly to our product development team for review and consideration.

 

Here's how to send it:

 

  1. Navigate to the Gear icon and choose Feedback.
  2. Enter your comments or suggestions.
  3. Click Next to submit.

 

In case you want to limit your users' access to specific tasks and data, check out this article for more guidance: User roles and access rights in QuickBooks Online.

 

You can always get back to this thread if you have other QBO-related concerns. It's our pleasure to help you out. Take care and have a good one!

WhiteHat808
Level 1

Detailed Audit Log with IP

Were you able to find a solution to obtaining entry log details by User?

WhiteHat808
Level 1

Detailed Audit Log with IP

Jean,

I'm in a similar situation but with QB Enterprise Desktop.  I need to gather data on a User who is no longer with the company and will likely face criminal charges for embezzling.  We need to compile information (all entries/changes made) by a User for a certain time period (multiple months).  Is this possible?

WhiteHat808

Chrea
Level 6

Detailed Audit Log with IP

@WhiteHat808 

Have you checked the Audit Log?

MariaSoledadG
QuickBooks Team

Detailed Audit Log with IP

Currently, you can track user activity using the Audit Trail feature, which logs user changes, including entries and modifications. Allow me to guide you on how you can do this in QuickBooks Desktop, WhiteHat808.

 

You can run the Audit Trail report and customize the columns that you want to show. To do so, follow the steps outlined below:

 

  1. Go to the Reports tab, and make sure to choose the correct date. 
  2. Select Accountant & Taxes.
  3. Select Audit Trail.
  4. Click the Customize Report tab on the upper left side.
  5.  On the Display tab, go to the Columns section and locate the columns you want to show.
  6. Click OK.

 

You can also check this article that can help guide you to generate reports in your QBDT to show the information you need: Customize reports in QuickBooks Desktop.

 

Should you have other questions or concerns, you can always get back to us anytime. I'd be glad to help you and resolve it right away. Have a great day and take care!

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