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FRDMKS
Level 1

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

Me too! I can log into Venmo directly just fine but cannot get it to connect in Quickbooks.

Ethel_A
QuickBooks Team

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

Welcome to the Community, @FRDMKS.

 

I'll help you connect Venmo to your QuickBooks Online.

 

Before doing so, I would appreciate if you can share more information about connecting Venmo to QuickBooks Online. Are you getting an error message? A screenshot would be helpful.

 

When connecting, make sure you are using the correct bank's URL to avoid errors.

 

Here's how:

 

  1. From the left menu, select Bookkeeping.
  2. Choose Transactions, then click Bank transactions.
  3. Select Connect account.
  4. Search for your financial institution's name. If QuickBooks can't find your bank, you will get this message Hmm, we can’t find [name of the bank you entered] in our list of supported banks.
  5. If you still can't find your bank, click Request.
  6.  Enter your bank's URL in the provided field, then click Request.

 

Here is an article for the detailed steps of connecting bank accounts: Find your bank or credit card account when you connect to online banking.

 

In the meantime, you can manually upload your bank transactions. Refer to this article for the complete process: Manually upload transactions into QuickBooks Online.

 

For future reference, here is an article about categorizing transactions in QuickBooks Online: Categorize online bank transactions in QuickBooks Online.

 

Let me know if you have questions about connecting bank accounts in QuickBooks Online. I'm always here to help. Have a great day.

angelootterbein
Level 2

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

It doesn't work. Here is the first attempt error code:

https://fnlst.com/i/MohtFk

and here's what happens after the second attempt:

https://fnlst.com/i/glt3XM

 

This was working great up until this past weekend and has not worked since.

Angelo

JessT
Moderator

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

Hi there, angelootterbein.

 

Thank you for sharing your screenshots. I'm unable to click  on the links for security reasons.

 

You can consider uploading  your transactions in the meantime. Please refer to this article: Manually upload transactions into QuickBooks Online.  Then, please contact our phone or chat team, so they can check the errors further.

 

If you have other questions in mind, feel free to go back to this thread.

angelootterbein
Level 2

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

A manual upload is not at all sustainable in light of the number of transactions.

i'm uploading a screen shot of both unique error messages. The one on the right is the first error message, the one on the left is what you get after trying again.

SPOTPaws
Level 2

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

QB support said there is a problem that is being worked on by their engineers. None of the fixes they suggest will work.

QueenC
Moderator

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

Thanks for updating us with more information about the issue you're facing, Angel. I'm here with some information about the error message you're getting when connecting Venmo to QuickBooks Online.

 

As per checking here, we have an ongoing investigation (INV-92329) about Venmo, not being able to connect to QuickBooks Online with a bank error (103).

 

I understand how frustrating it can be when you encounter difficulties connecting Venmo to QuickBooks Online. I want to assure you that our dedicated banking engineers are actively working together to gain a deeper understanding of why this unexpected behavior is occurring and find a solution to resolve this issue as quickly as possible.


In the meantime, I'd recommend getting in touch with our Customer Support Team so you'll be added to the list of affected users and be on our priority list. This way, you'll receive timely updates about the progress of this investigation. This will be sent to you through email.

 

Here's how:

 

  1. Go to the Help icon and select Contact us in the Search tab.
  2. From the What can we help you with field, enter your question.
  3. Click on Continue.
  4. Choose either Appointment, Callback, or Chat.

 

After linking, categorize your bank transactions so they go into the appropriate accounts. Doing so helps identify tax deductions and informs you where your business earns and spends money.

 

We appreciate your patience and understanding while we work toward a resolution. And as always, I'm still willing to give some more information if you have further questions with regard to connecting your bank to QuickBooks Online. Feel free to hit on the Reply button. Stay safe.

nitwa_rosa
Level 1

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

I'm also having the same issue. I hope QBO can resolve this soon because it is impeding my workflow. @qbo- it would be helpful if you could provide a timeline for this fix.

Adrian_A
Moderator

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

Hi nitwa_rosa,

 

I understand how it feels when an issue prevents you from connecting Venmo to QuickBooks Online.

 

As of now, I'm unable to provide a turnaround time on when it gets resolved. With that, I suggest getting in touch with our phone experts so we can add you as one of the impacted users. From then, you'll receive updates about the investigation through email.

 

Once the issue is fixed, you can categorize the transactions to ensure they're recorded to the correct designated account. Here's an article as your guide: Categorize online bank transactions in QuickBooks Online.

 

We appreciate your patience while we're working to have a permanent resolution of this matter.

angelootterbein
Level 2

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

What is the best way to get in touch with a phone expert?

JamesAndrewM
QuickBooks Team

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

I'm here to help you get the best person you need.

 

Before anything else. If I may ask, could you please tell us more about your current concern? I'll get back to you as soon as possible with the best solution. 

 

Since it's Sunday, we are currently unavailable. If you wish to speak with one of our support representatives, you can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT. You may request a callback by clicking the Help symbol at the upper right of your QBO account. Follow the instructions below:

 

1. Sign in to your QuickBooks Online company. Click Help (?).

2. Select either tab: Assistant or Talk to a Human.

3. Search or select Contact Us.

4. Start a chat with a support expert.

 

You can watch these video tutorials that can help you with most of the tasks in QuickBooks Online: Video tutorials for QuickBooks Online.

 

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

angelootterbein
Level 2

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

I'd appreciate you just reading through this thread then asking me to repeat it again.

BABSR
Level 2

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

At this point I'm starting to wonder not if anyone is having issues with Venmo, but is anyone not having issues and actually able to connect to Venmo via quickbooks.   Given the number of people on this post, it is disappointing that we aren't getting quicker resolution and updates.

tinagbrown
Level 1

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

I am having the same problem.  I called Venmo and Quickbooks support, with no luck.  I too can log in to Venmo with no problems directly from their website, but in Quickbooks, I'm receiving the error code 103 which indicates that my userid or password is incorrect.  It is not.  Tried clearing my cache - still no luck.  Tried logging in from an incognito window - still no luck. 

 

I use Venmo with Quickbooks for my business and this is really becoming a problem.  Can you help??

[removed]

Adrian_A
Moderator

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

I appreciate you for performing some steps to isolate the issue, and thank you for adding a screenshot, tinagbrown. 

 

I understand how you feel. It can be really challenging when you encounter errors upon logging into your Venmo account through QuickBooks.

 

I want to ensure that an urgent resolution about it has to be made. Thus, I recommend getting in touch with our technical team so we can gather your company information and start an investigation. You can do so by clicking the ? Help icon.

 

Once the issue is fixed, you can categorize the transactions to ensure they're recorded to the correct designated account. Here's an article as your guide: Categorize online bank transactions in QuickBooks Online.

 

Also, we removed your added screenshot to help prevent your company from any fraudulent activities since it contains a personal identifiable information.

 

We appreciate your patience while we're working to have a permanent resolution of this matter.

zhangwins
Level 1

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

Replying to bump this thread because I'm experiencing the same issues described by OP // other users 

I can login to Venmo fine but when I try to reconnect in Quickbooks it fails and pushes me to contact support 

 

Waiting for QB eng to fix this connection! 

A7028
Level 3

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

Yeah, it's happening to me as well. Support said it's a known issue, no ETA on a fix.

Baehyun Shin
Level 1

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

Hi all, I have been troubled with same issue for a last couple of weeks but today I was able to connect my venmo account to QBO!! It seems like QBO engineers resolved this issue finally. Please go and try your connections!

Baehyun Shin
Level 1

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

Hello users, 

I have been troubled with same issue for a last couple of weeks but today I was able to reconnect my venmo account to QBO!! It seems like the issue was resolved by QB engineers finally. Please go and get your connection back!

angelootterbein
Level 2

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

Wish I could say it's working for me, but it's not unfortunately.

active waggers
Level 3

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

Venmo still doesn't connect with Quickbooks. This has been going on for over two weeks now. What are the updates? Ridiculous that this isn't fixed.

holisticbaseball
Level 1

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

Has been the same problem since that same date (Aug 28) for us as well --- that seems like a BIG clue for QBO to resolve it with Venmo.

AnneMariee
QuickBooks Team

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

Hi, @holisticbaseball.

 

I hear you and see the urgency of getting the connection with Venmo restored in QuickBooks Online.

Currently, there's an ongoing investigation related to Venmo connection issue. Rest assured, our product engineers are working to identify the cause to provide a solution. I recommend contacting our phone or chat support to be added to the affected users list. Just provide your name, updated email address, and the investigation number, INV-92329, to be notified through email.

 

Once the issue is fixed, you can categorize the transactions to guarantee they're in the correct accounts. For reference, you can check this article: Categorize online bank transactions in QuickBooks Online.

Please don't hesitate to reach out if you've got more queries about banking, categorizing transactions and the likes. I'm just one post away.

183308
Level 1

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

Same issue for about a month now.  I have called, chatted, and been told they are working on it.  Nothing helps!   Quickbooks is NOT Quick.  It has cause me so much wasted time!  

angelootterbein
Level 2

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

This has been WEEKS. Please, please fix this.

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