As the owner/principal of our QB Enhanced Payroll subscription, how do I change my email address? Is there a form that I can submit? There doesn't seem to be a way to edit that with the payroll system.
You're in the right place, @pask1. I'll make sure you can change the email address for your QuickBooks Enhanced Payroll.
Follow these steps to proceed:
For more information about this process, you can refer to this article: Update Payroll Admin information in QuickBooks. It also includes the steps to change your email address for your login.
Additionally, you can check out this article to learn more about why you are required to provide your business and Principal Officer info: Understand why you need to update your account info for payroll.
If there's anything else that we can help you with besides managing your payroll, please feel free to reach back out to us anytime. We’ll be right here to answer them for you. Have a great day!
Thank you, but this only tells me how to change the Payroll Admin information. I need to change the Owner/Principal email address, which doesn't seem to be possible from within the payroll account.
I want to make sure the owner/principal email address will update without a moment's delay, @PASK.
Thank you for following the steps above. I have another way to change the principal email address in your QuickBooks Desktop Payroll. Happy to share the steps with you.
I'd recommend you to log in to your Customer Account Management Portal (CAMPs) and modify the information from there.
Proceed as follows:
For more details, see this link: Change or update the Primary Contact on your QuickBooks Account.
However, if you're unable to modify or no longer have access to the primary principal account, I'd suggest contacting our Payroll Support Team. Our support has specific tools to help you update the email address.
Make sure to contact them within business hours to ensure a swift response.
Further, check out this article below on how to manage CAMPs and change or add secondary principal in QuickBooks:
If you have further concerns with updating your QuickBooks info, feel free to get back here. I'm always around to help. Take care, PASK.