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Level 1

Enhanced Payroll Owner/Principal Email Address Change

As the owner/principal of our QB Enhanced Payroll subscription, how do I change my email address?  Is there a form that I can submit?  There doesn't seem to be a way to edit that with the payroll system.

3 Comments 3
QuickBooks Team

Enhanced Payroll Owner/Principal Email Address Change

You're in the right place, @pask1. I'll make sure you can change the email address for your QuickBooks Enhanced Payroll.


Follow these steps to proceed:


  1. Go to the Employees menu.
  2. Select My Payroll Service, then Account/Billing Information
  3. Sign in using your Intuit Account credentials.
  4. Click the Edit link next to Contacts.
  5. Enter your direct deposit PIN, then click Continue.
  6. Change the contact details of the Payroll Admin:
    First name
    Last name
  7. Click Update, then select Close after the confirmation.
  8. Check the updated Contacts information and close the page.


For more information about this process, you can refer to this article: Update Payroll Admin information in QuickBooks. It also includes the steps to change your email address for your login.


Additionally, you can check out this article to learn more about why you are required to provide your business and Principal Officer info: Change your payroll bank account.


If there's anything else that we can help you with besides managing your payroll, please feel free to reach back out to us anytime. We’ll be right here to answer them for you. Have a great day!

Level 1

Enhanced Payroll Owner/Principal Email Address Change

Thank you, but this only tells me how to change the Payroll Admin information.  I need to change the Owner/Principal email address, which doesn't seem to be possible from within the payroll account.


Enhanced Payroll Owner/Principal Email Address Change

I want to make sure the owner/principal email address will update without a moment's delay, @PASK.


Thank you for following the steps above. I have another way to change the principal email address in your QuickBooks Desktop Payroll. Happy to share the steps with you. 


I'd recommend you to log in to your Customer Account Management Portal (CAMPs) and modify the information from there. 


Proceed as follows: 

  1. Go to
  2. Select QuickBooks Desktop and choose My Profile. 
  3. Click the Change button in the Primary Contact section.
  4. Choose the owner's name in the list and update the email address. 
  5. Click Save.


For more details, see this link: Change or update the Primary Contact on your QuickBooks Account.


However, if you're unable to modify or no longer have access to the primary principal account, I'd suggest contacting our Payroll Support Team. Our support has specific tools to help you update the email address. 


Here's how: 

  1. Press F1 on your keyboard to open the Help page. 
  2. Click Contact Us
  3. Enter your concern in the box and select Continue
  4. Choose either Start messaging or Get a callback
  5. Complete the required data and submit the request.


Make sure to contact them within business hours to ensure a swift response.


Further, check out this article below on how to manage CAMPs and change or add secondary principal in QuickBooks: 



If you have further concerns with updating your QuickBooks info, feel free to get back here. I'm always around to help. Take care, PASK.

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