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Level 1

Entering Principal Officer Info

Hi -Its asking me to enter in my info (DOB) but it won't let me put in my title. Is this a bug in the system? 


Please help! 


Screen Shot 2022-02-28 at 7.18.40 AM.png



3 Comments 3
QuickBooks Team

Entering Principal Officer Info

It's nice to see you here, sethshap. 


I'm here to make sure you'll be able to enter  Principal Officer Info in QuickBooks Online.


To start, we can perform some basic troubleshooting steps to fix the issue. At times, the accumulated browser cache and cookies become corrupted causing unusual behaviors in the program. You can start by accessing your QuickBooks account through a private/incognito browser.


Here are the shortcut keyboards:


  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
  • Safari 11 or newer: ⌘ + Shift + N


Once done, enter the Principal Officer info. If it works, we'll have to go back to your regular browser and clear the cache to get rid of the junk files and site data. But if you get the same results use a different browser app instead.


If the issue still persists, I'd recommend contacting our Customer Care Team. This way, they can create a ticket and associate it with your account to be submitted to our engineers for further investigation about this sudden error message.


Here's how to reach them:


  1. Click the Help menu in the upper-right hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a messageSchedule an appointment, or Get a callback.


Also, you can check out our support hours to ensure that we address your concern on time.


I've added this link that you can refer to about the full details of changing the principal officer's name: Change the principal officer.


If you have any other questions about updating information in QuickBooks, feel free to add them in a comment below. I'll be sure to get back to you.

Victoire Michel
Level 2

Entering Principal Officer Info

do you know how one could change the phone number listed there without getting a tex to that number since it's no longer active?

thank you


Entering Principal Officer Info

H there, Victoire.


I’ve seen that you’ve posted multiple times with the same concern in the Community space. My colleague already handled this for you. You can visit this link to view her recommendation:


If you need more information about managing your company, feel free to visit our Support page. It contains ways and tips to make sure everything is accurate and organized.


Keep safe always!

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