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enocs-hvac
Level 1

Error to cancel payroll subscription

 
1 Comment 1
Jen_D
Moderator

Error to cancel payroll subscription

Thanks for visiting the QuickBooks Community, @enocs-hvac,

 

I can share some updates on why you're unable to cancel your payroll service. We received several reports about this and our engineers are working on a fix. For now, we can't disclose the exact turn around time on when this will be fixed, as they work on this internally.

 

In the meantime, we recommend contacting our Support Team to add your account to the notification list. Once added, you'll receive live updates of the current status of the issue and its fix through email.

 

To get a hold of a representative to check your account, follow these steps:

 

  1. Go to the Help menu then choose the Search tab.
  2. At the bottom click on Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to How would you like to connect with us section.
  5. Choose Chat with us to initiate a discussion with a live agent.
  6. Enter you account contact information then press Get a chat.
  7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

Reach out to us during our operations hours. You will see it here: Support hours and type.

 

We appreciate your patience while this is being worked on. Feel free to reach out again if you have any questions about QuickBooks. I'll be right here to help.

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