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LSH1
Level 1

forgot password for company file

 
6 Comments
AlexV
QuickBooks Team

forgot password for company file

Let me give you steps to recover your password, LSH1.

 

For admin password:

  1. At the login window, click I forgot my password.
  2. On the form, fill out the necessary information. You'll need your license number for QuickBooks Desktop you're using, name, email address, phone number and ZIP code you used when you purchased the product.
  3. Click OK.
    A code will be sent to the registered email address.
  4. Get the code from your email.
    Follow the guide in creating a new password.

For a user password:

  1. Click Company and select Set Up Users and Password, then choose Set Up Users.
  2. Enter the admin credentials if prompted.
  3. Select a user, then click Edit User.
  4. Enter a new password.
  5. Select Next twice, then Finish.

Check these articles for future reference: 

Please let me know if you need anything else.

Roxanne2
Level 1

forgot password for company file

Help I don't have the admin credentials

 

Anonymous
Not applicable

forgot password for company file

hi @Roxanne2 ,

Do you have any access to the registered email of your admin? The reset code will be sent into it. You may ask Intuit Data Service for assistance as well. Otherwise, you have to purchase a 3rd party password recovery service for $50-$75.

UberPyrit
Level 1

forgot password for company file

After i enter name,email,phone, and zip, it tells me the info doesnt match. I may have entered something wrong during set-up. So, i cant get it to send the reset code. How do i fix this?

MariaSoledadG
QuickBooks Team

forgot password for company file

Hi, UberPyrit.

 

You'll want to select the Don't see your email in the list above? option when resetting a password in QuickBooks Desktop. Let me guide you with the steps.

 

For QuickBooks 2020:

  1. On the Company Login window, select I forgot my password.
  2. Select an email from the dropdown list, then Next. You’ll be emailed a token to reset your password. (If you don’t see your email address, select Don’t see your email in the list above? and follow the directions provided.)
  3. Enter the token you received.

For QuickBooks 2019 and earlier:

  1. Open QuickBooks Desktop. At the login window, select I forgot my password.
  2. Fill out the information on the form.
  3. Click OK.
  4. QuickBooks will then guide you through creating a new admin password.

In addition, you'll find all the information including the name, email address phone number and ZIP code when you sign into CAMPS.

 

Please check this article for detailed steps and information: How To Reset Your Password.

 

You'll also want to use the Automated Reset Tool in QuickBooks. 

 

Fill me in if you need more help. I'll always be here to assist.

Fiat Lux - ASIA
Level 15

forgot password for company file

@UberPyrit 

You have to login to your CAMPS to match the information

http://camps.intuit.com/app/selfservice/index.html

 

Last resort, purchase a 3rd party reset service.

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