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Level 1

Formal Complaint

How do you file a formal complaint? Quickbooks will not add me as primary contact without copy of driver's licenses from bosses, which they will not provide, but they will keep a former employee on as primary. If this person knew she still had contact, she could steal all of our information but I guess that's ok with Quickbooks.

4 Comments 4
Level 8

Formal Complaint

Reading through the threads, here in the community, it looks like there really is no surefire way to formally complain to anyone QB.  

Your best bet, if in the United States, is to file a complaint with the better business bureau.


Good luck.  

Fiat Lux - ASIA
Level 15

Formal Complaint


Ask your boss to claim the Primary Contact credential. Then your boss may transfer the role to you later. 

Level 1

Formal Complaint

Thank you for that idea! I didn't even think of that. I still don't understand why it has to be so hard. They are so concerned about the safety of our account that they will leave a former employee on our account to possibly steal our information. Makes no sense.

Community Champion

Formal Complaint

Basically it has to be so hard so that someone can't just call up and change things.


But as far as the former person stealing anything, I trust the LogIn Email & Password, Phone# and any other data has been changed at:  


And for the email account of the prior person has been disabled or forwarded to the appropriate person, new Password and the Recovery details have been changed. 


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