Formal Complaint

Reading through the threads, here in the community, it looks like there really is no surefire way to formally complain to anyone QB.  

Your best bet, if in the United States, is to file a complaint with the better business bureau.  

https://www.bbb.org/file-a-complaint

Good luck.  

@staff1001 

Ask your boss to claim the Primary Contact credential. Then your boss may transfer the role to you later. 

Thank you for that idea! I didn't even think of that. I still don't understand why it has to be so hard. They are so concerned about the safety of our account that they will leave a former employee on our account to possibly steal our information. Makes no sense.

Basically it has to be so hard so that someone can't just call up and change things.

But as far as the former person stealing anything, I trust the LogIn Email & Password, Phone# and any other data has been changed at: https://accounts.intuit.com/app/account-manager  

And for the email account of the prior person has been disabled or forwarded to the appropriate person, new Password and the Recovery details have been changed.