Getting endless Captcha prompts during a Quickbooks export from Desktop to Quickbooks Online

Have you tried open it on incognito/private browser?

Hi there, @office-livinghop.

CAPTCHA helps prevent any spam and abuse from websites. It's an added security feature for web browser applications, like QuickBooks Online (QBO).

You're prompted with a CAPTCHA and security code if it's your first instance logging in to your QuickBooks account with different devices. Thus, you won't be prompted to validate your access again on your next visit. 

In the meantime, we can start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

If it's responsive, I recommend that you clear it's cache. By clearing the browser's cache, you can remove that historical data and access QuickBooks with a clean slate.

Additionally, when you've got your data exported to QBO, you can check out our guide on what to do after converting from QBDT to QBO.

Please know that the Community is just around the corner to help you with any QuickBooks concern. Don't hesitate to post any questions you may have. Thanks for coming

I opened an incognito window, I still get endless  Captcha. How can I access my account?

I cleared my cache, opened an incognito window, still get endless captcha. How do I access my account?

Hello there, Sylvie.

I'm here to route you to the best available support to assist you with this CAPTCHA challenge.

CAPTCHA prompts are an added security feature in web applications like QuickBooks Online to prevent spam and unauthorized access. You'll encounter CAPTCHA challenges when logging in from a new device or location.

Since you've already tried the recommended troubleshooting solution to resolve the issue, yet it persists, I'd suggest contacting our QuickBooks Support for further assistance. They can access your account and then provide you with tailored guidance and steps to resolve the CAPTCHA prompts and complete the export process.

Here's how:

1. Click the Help menu at the upper right.
2. Go to the Search tab.
3. Press Contact Us at the bottom part. 
4. Enter your concern in the What can we help you with? box.
5. Click Continue.
6. Select Chat with us or Have us call you.

After completing the export process, you can check this article to learn about QuickBooks Online's basic tasks: Get started with QuickBooks Online.

Please let me know if you have any other questions besides accessing your account. I'm happy to provide additional context or recommendations as needed.