Hi there, @cesarsframing-gm. I'll help you get directed to the right support to address your concern right away.
Our Customer Care Support team can take a look at your account and check why you're charged for that amount. You can contact them directly from your account.
Here's how:
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose Get a callback.
Additionally, if you need to make some changes to your billing, payment, and subscription information, you can manage them directly from QuickBooks Online.
Thanks for coming to the Community. I look forward to being able to help you with any concerns you may have regarding QuickBooks.