Hi! I'm trying to add a user to my account but when I click on the button it looks like it half-loads the page. It says, "Select type of user to add" but nothing else.

Let's perform additional troubleshooting steps so you add a user, kaleen-flexiapil.

You can use a private browser to isolate the issue. If that works, you can go back to the regular browser and clear cache and cookies.

Follow the steps to clear cache for your browser:

• Google Chrome
• Microsoft Edge.
  
  

If you're getting the same results, you can use the Firefox browser and add a user from there. 

If the same issue persists, please provide a screenshot of the page where it says ""Select type of user to add". It will help me check if there are other things you need to do.

Meanwhile, this is what I see after clicking the Add user button on my QuickBooks account.

I'm also adding this link for additional guidance: Add and manage users in QuickBooks Online. It has detailed steps and a video tutorial.

I'll keep this post while waiting for your response. Thank you and take care!

Hi!  I tried in an incognito mode with no luck.  Here is a link to a screenshot: https://drive.google.com/file/d/1C4DD1At6cp_soTLJ7S2gmxoew1n9_bHR/view?usp=sharing

Let's make sure that you'll be able to add a user in QuickBooks Online, kaleen-flexiapil.

Normally, this happens if your browser is full of frequently accessed page resources that cause some unusual behavior. Performing the basic troubleshooting steps will usually fix the issue. I suggest contacting our support team so they can double-check what happening to your account. They can also verify if there are also some users who are experiencing the same issue. Here's how to reach them:

1. Select the Help menu.
2. In the Assistant window, enter Talk to a human.
3. Enter your brief concern in the field.
4. Type in/click I still need a human until you see the Get help from a human option.
5. Choose a way to connect with our support.

In addition, QuickBooks Online provides you several reports to show the information you need. You can read this article for additional information: Run reports in QuickBooks Online.

Please let me know if you have any other concerns about adding a user. As always, the Community always makes sure to get you covered.