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userqbo-stable
Level 1

Hi, I received the webhook of a payment twice, 20 minutes apart. Any logs to understand the exact reason it happened?

I am maintaining logs on my end, and both webhooks got processed 100% normally from my end. Why would QuickBooks not receive my reply? Of course I can make few guesses like random network issues or a timeout, but is there any way to get an exact answer? Are there logs from Quickbook's end?
12 Comments 12
ChristineJoieR
QuickBooks Team

Hi, I received the webhook of a payment twice, 20 minutes apart. Any logs to understand the exact reason it happened?

Hi there, @userqbo-stable. I can provide insight into your concern.


I recommend contacting our Intuit Developer Support for assistance on this matter.


Here’s how to do it:

 

  1.  Click the intuit developer support link.
  2.  Select a product.
  3.  You can Ask a Question on the next page.
  4.  Click "Post" to finally send your concern.

 

Make sure you are logged in with an intuit account on the developer’s forum.


Alternatively, you can also visit the QuickBooks App Center to see featured apps for QuickBooks Online. Or log in to your QuickBooks account and click Apps on the QuickBooks menu and find or browse them in the search tab.


Let me know how everything goes, and if you need any additional help with your QuickBooks account, please write a comment below

userqbo-stable
Level 1

Hi, I received the webhook of a payment twice, 20 minutes apart. Any logs to understand the exact reason it happened?

hi, tried the above, it does not work and keeps looping me around.
When I click the product 'Quickbooks Online' and 'Ask a question' it takes me to sign in or sign up. if I sign up, it says my account already exists. if I sign in, and go again to the above links, it takes me another time to 'Sign in' or 'Sign up', so on and so forth

userqbo-stable
Level 1

Hi, I received the webhook of a payment twice, 20 minutes apart. Any logs to understand the exact reason it happened?

also noticed now, it shows me the below, but when I 'click here' it does not complete setting up my developer account nor gives any guidance on how to do that:
You currently do not have a developer account, please click here to complete setting up your developer account. Once that is complete you will be able to access the help pages.

FritzF
Moderator

Hi, I received the webhook of a payment twice, 20 minutes apart. Any logs to understand the exact reason it happened?

Hello, @userqbo-stable.

 

I appreciate you joining this thread and following the steps shared by my colleague above. Allow me to hop in and help make sure you can post a question on our Developers forum.

 

The browser may be full of frequently accessed page resources (cache and cookies), causing this unusual response. To isolate this, try using a private browser (incognito) and access our Intuit Developer Support forum from there.

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

You may also visit our website for more tips and other QuickBooks Online (QBO) resources you can use in the future: QBO self-help articles.

 

I'm only a few clicks away if you have further questions about this or anything else. I'm always ready to help. Take care and have a good one.

userqbo-stable
Level 1

Hi, I received the webhook of a payment twice, 20 minutes apart. Any logs to understand the exact reason it happened?

Hi, thanks for your response. tried incognito on both chrome and firefox. the issue is somewhere in your developer support website, it's not letting me log in with my email

MaryLandT
Moderator

Hi, I received the webhook of a payment twice, 20 minutes apart. Any logs to understand the exact reason it happened?

Let me help ensure you're able to contact our Intuit Development Team, userqbo-stable.

 

I'm able to log in to my Development account. You can try again to login by following these steps I've outline below.

  1. Go to this link: https://developer.intuit.com/.
  2. Scroll down, then click Contact us under the Intuit column.
  3. Click Ask A Question.
  4. Select your subscription.
  5. Click Sign In and enter your QuickBooks Online log-in credentials.
  6. Click Ask a Question again.
  7. Enter your question and click Ask.

 

I'm adding this link that provides video tutorials to help run your business with QuickBooks: Learn about QuickBooks Online with how-to videos

 

Don't hesitate to post again if you other QuickBooks concerns. I'm always around here in the Community Forum to help you.

userqbo-stable
Level 1

Hi, I received the webhook of a payment twice, 20 minutes apart. Any logs to understand the exact reason it happened?

When following the above steps, it doesn't show me step 3 but goes to 4 directly. After clicking 4 it shows step 6, after clicking 'Ask a Question' it shows the login of step 5. and after I sign it, it shows the image I attached.

if I click on 'click here' to complete setting up my developer account, it just takes me to one of my pages https://developer.intuit.com/app/developer/myapps showing 'My Apps Dashboard'

 

is it possible our company's subscription expired or this account doesn't have access?

Thanks

MichelleBh
Moderator

Hi, I received the webhook of a payment twice, 20 minutes apart. Any logs to understand the exact reason it happened?

Let's get your Intuit Developer Account to log in successfully, @userqbo-stable. This way, you can communicate their support as soon as possible. 

 

I'll ensure that you can review your webhooks logs to identify the payment seamlessly. 

 

Setting up Intuit Developer account will change from time to time depending on the browser you use and its settings. Don't worry, you're a step away from creating your account successfully. 

 

The account you previously signed up for is still in process. I'd recommend waiting 5 minutes until the account is created in the Help Portal. After that, select the Click here to continue hyperlink in the Help redirect page to route to the homepage. Your account is already set up with our background team if you see your name in the top right corner. See the sample screenshot below for your reference: 

 

 

Once you've seen it, click your QuickBooks version and follow the 6 to steps outlined by Maryland above. 

 

Moreover, to be notified of all activities, you set your settings. Do the following:

 

  1. Click the profile icon on the upper right side. 
  2. Select Notification Settings
  3. Check all the necessary details and click Save

 

Further, check out this article below to know the Intuit Dev. FAQS and functionality: 

 

 

I always check my notifications to respond to all replies. That said, don't hesitate to leave a comment if you have other questions. I'm happy to help again. Be safe, userqbo-stable.

userqbo-stable
Level 1

Hi, I received the webhook of a payment twice, 20 minutes apart. Any logs to understand the exact reason it happened?

Thanks for your troubles, but the problem is not that I did not wait 5 minutes, note that in the URL of the 'Help redirect' page I see the following which could be related:
ErrorDescription=Please+sign+the+terms+of+service+before+you+login+to+community.

Where can we sign the terms of service?
Also note seems our account is setup with an updated contact email different than the one used when logging in, not sure this could be the cause of the issue. check attached image

 

JenoP
Moderator

Hi, I received the webhook of a payment twice, 20 minutes apart. Any logs to understand the exact reason it happened?

That is a possibility, userqbo-stable.

 

However it's still best to have this checked by our Intuit Developer Support Team. They can take a look at your account and see why you're unable to log in or post or sign in to the website.

 

I can also see that multiple steps have already been shared with you. Let's try this one and check if that would route you to the correct page;
 

  1. Go to this link and scroll-down to the bottom of the page: https://developer.intuit.com/app/developer/homepage.
  2. Click Contact Us under the Intuit section. 
  3. Select General Questions, then click Ask a Question.
  4. Sign in to your account.

 

Then, follow the succeeding steps on how to post your question in the forum.

 

Feel free to visit these articles in case you need more references about your account:

 

 

Reply to me or post another question if you need anything else. We'll make sure to offer our help anytime of the day. 

demandy
Level 1

Hi, I received the webhook of a payment twice, 20 minutes apart. Any logs to understand the exact reason it happened?

@userqbo-stable Did you ever find a solution to this? I'm having the exact same problem and also keep getting told to open a ticket/ask a question.

 

**NOTE TO QUICKBOOKS TEAM**: DO NOT TELL US TO ASK A QUESTION OR OPEN A TICKET. We are *unable to* due to this error. This is half of the problem. We cannot access portions of our developer portal, INCLUDING the support pages where we would be able to ask a question or open a ticket. This forum is our ONLY means of seeking support.

Carneil_C
QuickBooks Team

Hi, I received the webhook of a payment twice, 20 minutes apart. Any logs to understand the exact reason it happened?

I appreciate you for getting back to us, @demandy. Please know that this isn't the kind of service we want you to experience with us. Rest assured I'm here to help and address your concern with QuickBooks Online.

 

I’d also appreciate you trying out the steps provided by my colleagues above. However, the best way to isolate this issue is to reach out to our Intuit Developer Support Team. They can pull up your account in a secure environment and further investigate this matter for you.

 

To get in touch with them, you can follow the recommended steps mentioned by my peer @JenoP above or visit this link: https://developer.intuit.com/app/developer/homepage

 

Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day and stay safe.

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