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Hello, benholfeld. I can help share some information about subscriptions in QuickBooks Online.
You can cancel your subscription through the mobile app or app store. Then, sign-up for a new subscription via a web browser. When you subscribe to QBO, you'll have a chance to enjoy the 50% discount.
If you need further assistance, I'd like to have another go at helping you over the phone and Chat too. You can follow the steps below to get in touch with us. Please follow the steps below:
You can always leave a reply and I'll surely keep an eye on it.
But starting a new subscription i will lose my data and need to start over, correct?
Welcome back to the Community, benholfeld.
Let me provide some information on what will happen to data once you unsubscribe to QBO. I’ll also share a workaround on how to move the file to the new account.
When an account is canceled, QuickBooks Online will continue to provide your data in a read-only format for a year. Within that period, you can export it to Excel or to the desktop version to keep a copy.
The file will be available once you resubscribe since we preserve it for 365 days. For more details, see the following article: What happens to my QuickBooks Online data after I cancel?
Before canceling, make sure to accomplish the following tasks:
To keep a copy of your reports:
I'm adding some articles to help you in the future. These resources outline the complete steps on how to move your lists, reports, and non-posting transactions. From there, you'll find the instructions about recording historical data.
Please know that you're always welcome to post if you have any other questions about entering historical transactions. Wishing you and your business continued success.
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