How can I transfer billing from Apple to QB without adding payroll? Mobile app is locked for "subscription expired" but its good until 11/2/21. Need before Monday.

Transferring billing from Apple to QuickBooks is currently unavailable, @ExpertGate.

What we can do is to log in to your QBO account in a web browser and reactivate your subscription since doing the process on the mobile app isn't possible since you've purchased it via Apple iTunes.

Let me show you how:

1. Log in to your QuickBooks Online company.
2. Choose the Settings ⚙ at the top.
3. Under Your Company, select Account and Settings. 
4. Click Billing & Subscription.
5. Select Resubscribe, and input the updated billing information.
   
   
6. Click Subscribe.

For more info, please see this article: How to resubscribe or reactivate QuickBooks Online.

However, if it still shows expired, I'd suggest contacting iTunes Support to have this investigated. All account-related concerns are directed to their phone support for security purposes.

I'll also add the reference on how you can manage your billing, payment, and subscription info in QuickBooks Online. This will help you if you make changes to your plan. 

I'm just around the corner if you need further help to manage your subscription in QuickBooks. I'll be happy to assist you again. Stay safe and have a pleasant day!

Hi, @ExpertGate.

Hope you’re doing great. I wanted to see how everything is going about the subscription concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

hi, I've got the same problem I need to change from apple to upgrade my QuickBooks from online to plus or the other one so I can set up stripe card payment on servicem8.

Hello there, Raplumber.

I've got the steps on how you can change your billing information.

Here's how:

1. From the Gear icon, select Account and settings.
2. Go to Billing & Subscription.
3. Next to your payment method, select the pencil (edit icon.
4. Edit the payment method, or you can add a new one.
5. After saving your change, the payment method will display on the Billing & Subscription page.

Just a heads up, If you have QuickBooks Online bundled with Payroll, this also updates the credit card info for your payroll subscription. If you have more than one Intuit subscription, use Intuit Payment Wallet to add and retrieve payment methods for all your subscriptions.

Afterward, you can upgrade your subscription. I've added this link as your guide: Upgrade or downgrade your subscription.

After upgrading, you may need to adjust some of the settings. Here's an article for the detailed information: Get started and adjust settings.

I'll be around whenever my assistance is in need.

Quickbooks really needs to address the apple billing problem. I have been on and off help chats with both apple and intuit trying to get my company off apple billing. I think its so incredibly silly they only offer 29.99 a/mo options on Ipad. I don't want to pay 29.99 I'd rather have the simple version at $15/mo. But it has been absolute hell trying to get this problem fixed. I spent days getting all of my data imported and organized and if "Transferring billing from Apple to QuickBooks is currently unavailable" they really need to address that ASAP. They have told me I can't even transfer my data between companies unless I purchase their Premium Plan. 

I am a freelancer. I'm not a big company and to be honest I'm so frustrated at this point. 

I agree! I'm in the same situation. I have talked to both. I called a month ago, they told me to let my apply pay expire, now QBO is telling me I have to reactivate it. QBO is now showing I have not had a subscription in over a year and it has only been a week. I need my account active. 

Hello there, Brittny4.

I understand the need to reactivate your subscription. This guarantees that you can finish your accounting responsibilities and continue working in QuickBooks Online (QBO) seamlessly. 

Billing, refunds, charges, and other account-related concerns require special handling. The process requires us to gather data to view your account information. 

For security reasons, I recommend contacting our QuickBooks Online (QBO) Care Team. They have tools to determine why it showed that your subscription is expired (over a year). When the issue has been identified, they will assist you in implementing the real-time solution.

Here's how:

1. In your company, head to the Help icon in the upper right to display the support window.
2. Choose the Assistant tab and then enter a brief description of your concern in the Type something field.
3. Click the Get help from a human link and type a phrase or keyword in the What can we help you with? box.
4. Press the Continue button to view the support options.
5. Pick Chat to start a conversation or Callback to speak with an agent.

I've included an article that contains answers to frequently asked questions about the reactivation process: How to resubscribe to or reactivate QuickBooks Online. From there, you'll learn how long QBO preserves your data and its charges. 

You can also save the Community link in your browser for future reference. It contains a list of topics that will guide you on how to handle your taxes, payroll, account management, cash flow, and other accounting activities.

Reach out to me again if you have other subscription-related concerns or questions about QBO. I'm always ready to respond to them. 

I'm having the same problem. I canceled my subscription in my Apple settings. But when I log in to QB online to re-subscribe and update my billing information it won't let me manage anything because it says it needs to be updated in Apple. 

Same here have you gotten this resolved?

Same here

Hi Mark. Welcome to the thread.

I can help you transfer your billing from Apple to QuickBooks.

Once your QuickBooks Online (QBO) subscription to Apple cancels, you can resubscribe directly to QuickBooks by accessing your account via browser.

Let me guide you on how:

1. Login as an Admin user to your QBO account on a web browser using this link: https://qbo.intuit.com/.
2. Go to the Gear icon at the top.
3. Select Account and settings.
4. Click Billing & Subscription.
5. Select Resubscribe, and input the updated billing information.
6. Click Resubscribe.

For more information about the process, see this article: How to resubscribe to or reactivate QuickBooks Online.

In case you'd want to update the card on file, change your subscription, or view billing history in the future, here's an article you can visit: Manage billing, payment, and subscription info in QuickBooks Online.

Feel free to come back to us if there's anything else you need help with when using QuickBooks Online. We're always here to lend a hand. Have a great day!

I cancelled my subscription, but it says its still active for another 10 days. How can I cancel and deactivate on apple? 

Hi there,

We're sorry to see you go, but I can definitely help you with cancelling your Quickbooks Online account (QBO) to avoid charges in the future. 

To cancel a subscription from Apple, here's what you'll need to do:

1. Open the Settings app.
2. Tap your name.
3. Choose Subscriptions.
4. Tap the subscription.
5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already cancelled.

For more information, you can visit the official steps to cancel a subscription from Apple.

In case you want to use the program again in the future, you can reactivate your account using the steps in this article: Resubscribe to or reactivate QuickBooks Online.

Please let me know if you have other concerns. I'm always here to help. Have a great day!

Did you ever get this figured out. It is sooo frustrating. No one ever solves the problem. They just tell you to update in billing. (But it says that apple billing manages the subscription when you try to modify it)

I understand how time-consuming it could be on your end, @zanni. No worries. Allow me to route you to the appropriate support with your billing concerns. 

As you've already done the steps above, I'd recommend contacting our support team and letting them know about the issue you've encountered. This way, they can investigate it further and provide a resolution that best fits your concern.

Here's how: 

1. Sign in to QuickBooks Online
2. Select the Help (?) icon.
3. Type in Talk to a human, then press Enter.
4. Select Contact Support Team.
5. Choose a way to connect with us.

Furthermore, I've added this article that provides info on managing your QuickBooks Online subscription: Manage billing, payment, and subscription info in QuickBooks Online.

Don't hesitate to comment if you need additional assistance managing your billing and subscriptions in QuickBooks Online. Stay safe. 

This issue has NOT been resolved for me. This is so frustrating.

Hi there, @brittny.

I completely understand how frustrating it can be when things don't go as planned, especially when it comes to important processes like reactivating your subscription. It can disrupt your workflow and cause unnecessary inconvenience. But don't worry, I'm here to assist you and offer valuable insights to help resolve this issue quickly.

The best course of action we can take in the meantime is to reach out again to our Customer Support Team. They have the expertise and tools to help you troubleshoot the problem and provide you with accurate guidance. Please know that we are here to support you and make sure that everything is functioning smoothly. Here's how to contact support:

Contact us through QuickBooks Online

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's Talk.
5. Choose a way to connect with us:

• Ask the community to get help from businesses like yours.
• Start a chat with a support expert.

You can also check this article for more details and be sure to review their Support hours to know when agents are available.

Moreover, to learn how to manage and cancel a subscription from Apple, here is a link: https://support.apple.com/en-us/118428

I recommend checking out this article to manage your QuickBooks Online subscription. You can update your payment information, change your subscription, or view your billing history and how to cancel a subscription to Apple:

• Manage billing, payment, and subscription info in QuickBooks Online.
• Cancel a subscription from Apple

Don't hesitate to let me know if you have additional questions about managing your subscription in QuickBooks Online. I'm always here to help. Take care always!