How can I turn off AI in quickbooks

@Barbara-Bales  I may have some terrible news to share.

Your voice, based on your experience, matters to us, Barbara. Let me help you with this.

In the meantime, please avoid clicking the Business Feed button to navigate our platform without engaging with its functionalities. We want you to know that turning it off is not currently available. I suggest sending a message to our development team. Sharing details about your experience with the QuickBooks AI assistant can be very influential. The development team takes user feedback seriously, and it could lead to a more permanent solution.

Here’s how you can send feedback:

1. In the Gear icon, click Feedback. 
2. Enter your comments and suggestions. 
3. After that, hit Next to submit. 

In the future, streamline your QuickBooks tasks by adding users who can assist with company operations and bookkeeping. You can customize their roles within your company file to ensure tasks are completed on time.

You can revisit this thread if you still have concerns about the QuickBooks AI assistant or any QBO matter. I'm here to assist you every step of the way. 

Barbara, I hate it too.  It takes up a ridiculous amount of my laptop screen while hiding pertinent tabs.  And it serves absolutely no purpose.  I am really angry that turning off AI is not an option.  If a QuickBooks user is so incapable of entering data without AI, they shouldn't be doing it.  I plan to continue to complain to Intuit at every opportunity.  Unfortunately, my time is valuable and complaining to Intuit just wastes it.

This is absolutely unacceptable behavior on Intuit's part.  To force us to use AI of all things, then NOT have an implemented technique for disabling it?  You all should be looking at a class action lawsuit for this stunt.

I cannot agree more.  My blood pressure shoots up every time AI appears.  There needs to be an easy way to turn the feature off.  

Same here! Really pissed off that I'm going back in and unreconciling non-paid invoices (not in bank account from customer) each month. I think AI is thinking it's paid based on the borrowing mechanism, then failing to keep the invoice as un-paid, sending the customer reminders of payments. I just had this happen with 5 invoices this month that aren't paid but was automatically set to paid...FRUSTRATING!!! Turn off AI, it's not tracking correctly against bank transactions and invoices!!!!

I can't agree. It is very frustrating and a waste of time. Please give us the option to turn it off.

I’m wasting more time fixing the mismatched receipts and invoices than it took to do it manually. I think the AI assistant is not quite ready for prime time and would prefer it the way it was before. Uploading receipts is twice the work as doing it myself. Example, it categorized a fuel receipt as Liberty Insurance. I don’t have Liberty Insurance and it isn’t in my vendor list. It’s real fun figuring out through your bank register what it did.

Your AI tools are absolutely terrible.  It is now doing its own thing with deposits and half the time it is wrong.  This should be an option not forced.  The more you fix the worse you make QBO. You had a good product and every month you do some update that makes it worse.  Your sales tax reports are unreliable, your AI miscodes transactions and we can't stop it, your new reports look terrible and don't update when you make a change, and half the time we get errors that you can't run a report right now but come back later.  What a shame that you took a trusted product and ruined it.  

I disagree that our voice matters.  Every accountant I talk to is complaining about this and clearing you aren't hearing us.

I would also like to turn off the AI. Every time I log in the chat window opens up and interferes with my work. It is driving me absolutely bonkers. Very intrusive and annoying. I really wish the developers would read this and make it so we can turn it off!

This. This right here is the biggest issue with AI. Companies like Intuit shove it down users throats. Us users never asked for this. Hell, it's not even a decent implementation of a chatbot. Intuit is sure going all in on ensh*tification.

Telling us to hire more people to make our jobs easier when the "features" you have added are the issue is an incredibly insulting way to respond to this post. 

It is very obvious that most of your users do not want to be forced to use the poorly tested and terribly introduced AI features. 

I recommend that you hire more people to read the feedback and add settings that allow us to stop the intrusive additions to your product that do not make our jobs easier. Most of us do not have the choice to use your product; we are forced to use it as part of our jobs. Most of us at the user level are not the decision makers. 

We, as a collective, are incredibly disappointed in the decisions Intuit has made in the name of "improvement". 

It looks like QBO rolled out a whole new level of AI this morning that is going to cost me several hours to figure out how to turn off certain functions and how to perform the most basic tasks that I could do so easily yesterday. 

The new AI features may adjust navigation, but your workflow stays the same, @schroeder2. I'll outline their benefits and guide you on basic tasks to help you get comfortable.

QuickBooks now includes AI features like Intuit Assist to automate data entry, highlight trends, and provide answers using natural language, saving time on bookkeeping. The software remains flexible, letting you work in your preferred way.

Additionally, it simplifies tasks with AI capabilities such as invoicing, which you can access directly from the +Create button, as well as bank reconciliations, expense categorization, and cash flow forecasting. These features reduce manual work and expedite the month-end closing process.

While there isn't an option to permanently disable the AI features, you can easily minimize or disregard these new elements if you wish.

You can also utilize this helpful article regarding the AI features: Overview of Intuit Assist in QuickBooks Online.

Please let us know if you require any additional assistance with this matter. We'll be around to help. 

Ok so how about adding the feature to just turn it off.  I have not heard of one person who said it was helpful in ANY way.  If you want to help, let us turn it off.  That is all.  No other adjustments, simply let us remove it.  

Ok how about this feature.  "Turn off AI".  Very simple and elegant. Thats all we want.  No updates other than this.

Your easily minimize or disregard the AI features involves wasting time clicking off of items I have no plan to utilize, ever. If it is like most QBO issues, it has to be done constantly, it isn't a once and never seen again. 

I do not want your automated systems messing with my business model. Your hints and suggestions include sending emails to clients for overdue invoices, for instance. My work requires a Court to approve my invoices often. Are you going to upset a judge by sending collection notices to him or her? 

With all of the incompetence I have seen in the software, including inabilities to fix the smallest of issues in your software, why would I ever trust you to have online access to my bank accounts? Every day, I hear of data, passwords, etc. being compromised. Giving QBO access to those accounts is just asking for a problem. 

Your AI may be great for large businesses with multiple employees and a tech support staff to keep an EYE on things. I am a lone person and don't have a person to look over your shoulder 24/7.

Quickbooks Desktop 2014 did everything I needed, all the way into 2020. Now I am paying a monthly fee for a software package that keeps trying to make running my business more difficult and doesn't respond to the users feedback.

I think @userbdow99 has the simple solution we want. 

Hi, @userbdow99.

Thank you for sharing your thoughts. It's clear that simplicity in the tools you rely on is important to you, and wanting straightforward options, such as the ability to turn off AI, is completely understandable.

We encourage you to share your feedback directly with our Product Development team, as your input helps us identify ways to enhance workflows and create better solutions.

Here's how you can submit feedback:

1. Sign in to your QBO account.
2. Click the Gear icon and select Feedback.
3. Write your comments or suggestions, detailing why this feature matters to your business and how it could improve your experience.
4. Click Next to send it to the team.

Your suggestions are valued and contribute to shaping the future of our platform.

I’ll ensure this conversation remains open for any future updates and discussions.

We have given that feedback frequently.

Our feedback is useless, no one cares about the users. It appears the primary concern of the programmers and marketing types is to be able to hoist the banner of AI high and pad their resumes. The users are not even a second thought. 

Not to be rude here but I am betting that most people in this tread have shared feedback.  And nothing happens.  At least not what we ask for.  You instead update these "features" and still don't let us disable them.  How about you go and submit feedback to someone who might actually listen to the people paying for this program?

If AI cannot be turned off, then answer this: How much information is it taking from us and what is it being used for? AI is being trained to take people's personal info, essentially Identity Theft, and using it to build profiles on everyone. This AI making all these mistakes are forcing us to interact with it, whether clicking on that annoying icon or notification or not, to collect that information. You think I like explaining to my customers and boss why all these mistakes keep happening? This keeps up, I won't have a home anymore because of this AI making all these mistakes! We don't want AI in everything! I for one, see it as useless for many things its being shoved into. Example: Who needs AI in their fridge? Or why do I need AI to filter information for me through search engines, when finding that info used to be easy, but now gives censored information pulled from unreliable sources? We don't need AI for everything, just let it be an optional "feature" for those who actually want it and not this glorified chatbot spyware that it really is.