How can I turn off AI in quickbooks

@Barbara-Bales  I may have some terrible news to share.

Barbara, I hate it too.  It takes up a ridiculous amount of my laptop screen while hiding pertinent tabs.  And it serves absolutely no purpose.  I am really angry that turning off AI is not an option.  If a QuickBooks user is so incapable of entering data without AI, they shouldn't be doing it.  I plan to continue to complain to Intuit at every opportunity.  Unfortunately, my time is valuable and complaining to Intuit just wastes it.

I cannot agree more.  My blood pressure shoots up every time AI appears.  There needs to be an easy way to turn the feature off.  

Same here! Really pissed off that I'm going back in and unreconciling non-paid invoices (not in bank account from customer) each month. I think AI is thinking it's paid based on the borrowing mechanism, then failing to keep the invoice as un-paid, sending the customer reminders of payments. I just had this happen with 5 invoices this month that aren't paid but was automatically set to paid...FRUSTRATING!!! Turn off AI, it's not tracking correctly against bank transactions and invoices!!!!

I can't agree. It is very frustrating and a waste of time. Please give us the option to turn it off.

Your AI tools are absolutely terrible.  It is now doing its own thing with deposits and half the time it is wrong.  This should be an option not forced.  The more you fix the worse you make QBO. You had a good product and every month you do some update that makes it worse.  Your sales tax reports are unreliable, your AI miscodes transactions and we can't stop it, your new reports look terrible and don't update when you make a change, and half the time we get errors that you can't run a report right now but come back later.  What a shame that you took a trusted product and ruined it.  

I would also like to turn off the AI. Every time I log in the chat window opens up and interferes with my work. It is driving me absolutely bonkers. Very intrusive and annoying. I really wish the developers would read this and make it so we can turn it off!

It looks like QBO rolled out a whole new level of AI this morning that is going to cost me several hours to figure out how to turn off certain functions and how to perform the most basic tasks that I could do so easily yesterday. 

The new AI features may adjust navigation, but your workflow stays the same, @schroeder2. I'll outline their benefits and guide you on basic tasks to help you get comfortable.

QuickBooks now includes AI features like Intuit Intelligence to automate data entry, highlight trends, and provide answers using natural language, saving time on bookkeeping. The software remains flexible, letting you work in your preferred way.

Additionally, it simplifies tasks with AI capabilities such as invoicing, which you can access directly from the +Create button, as well as bank reconciliations, expense categorization, and cash flow forecasting. These features reduce manual work and expedite the month-end closing process.

While there isn't an option to permanently disable the AI features, you can easily minimize or disregard these new elements if you wish.

You can also utilize this helpful article regarding the AI features: Overview of Intuit AI in QuickBooks Online.

Please let us know if you require any additional assistance with this matter. We'll be around to help. 

Ok so how about adding the feature to just turn it off.  I have not heard of one person who said it was helpful in ANY way.  If you want to help, let us turn it off.  That is all.  No other adjustments, simply let us remove it.  

Ok how about this feature.  "Turn off AI".  Very simple and elegant. Thats all we want.  No updates other than this.

Your easily minimize or disregard the AI features involves wasting time clicking off of items I have no plan to utilize, ever. If it is like most QBO issues, it has to be done constantly, it isn't a once and never seen again. 

I do not want your automated systems messing with my business model. Your hints and suggestions include sending emails to clients for overdue invoices, for instance. My work requires a Court to approve my invoices often. Are you going to upset a judge by sending collection notices to him or her? 

With all of the incompetence I have seen in the software, including inabilities to fix the smallest of issues in your software, why would I ever trust you to have online access to my bank accounts? Every day, I hear of data, passwords, etc. being compromised. Giving QBO access to those accounts is just asking for a problem. 

Your AI may be great for large businesses with multiple employees and a tech support staff to keep an EYE on things. I am a lone person and don't have a person to look over your shoulder 24/7.

Quickbooks Desktop 2014 did everything I needed, all the way into 2020. Now I am paying a monthly fee for a software package that keeps trying to make running my business more difficult and doesn't respond to the users feedback.

I think @userbdow99 has the simple solution we want. 

This is the top result for this question on Google. So hopefully someone at intuit actually reads it.

My next google search is "quickbooks alternatives" and once I decide on one, I'll be moving my company somewhere else.

Not being able to turn off AI is unacceptable 

You fundamentally misunderstand the issues we have with AI

I don't care if "I remain the supervisor". I would rather chisel my books into stone tablets than use a company that won't let me disable AI.

1. Data- you can swear up and down all you want that you won't share our data. We don't believe you. Even if Intuit wasn't involved in several ongoing data breach lawsuits, we would still be raw from countless other websties who have been found to have leaked our data or lost it to hackers over the years. If you are going to open up our books to your "AI", you need to allow us to disable it as well. It is basic privacy, and not allowing us to do so is disrespectful and shows that we are the product, not the client.

2. UI: I want to do manual, human tasks. I do not ever want myself or any of my employees to ever use AI, even accidentally. And forcing more and more of our UI to be taken up with pop-ups and windows and taskbars and tooltips, etc that push "AI" only increases the odds that someone here will use it by mistake. I need to be able to turn it off.

tldr: AI is untrustworthy, faulty, and at best a future-tech. It is not ready to be introduced to my company's workflow, and if I cannot disable it, I no longer trust the company forcing it down my throat. If you are ok losing everyone who agrees with me, keep it up. But I think you'll find there are more of us than you anticipate.

You think you're going to gain adopters by not allowing us to disable it. I guarantee you will lose more clients than you convert to AI. And even if you lose 1, that should be enough for you to let me disable  and "optional" feature. If not, then I'm not really "remaining the supervisor" am I?

You clearly did not hear Steve or anyone else in this discussion.  It should not be marked Solved.  It is also inaccurate to say nothing is done without you.  I bet if we asked for a show of hands you would see everyone agreeing that QBO had done things they neither wanted nor approved

@cody_a 

You are not listening, are you simply an AI function set up to frustrate your customers?

Every time I have to take 1-2-3 keystrokes to close out some AI popup in Quickbooks is time wasted by me. It is frustrating, it upsets my workflow. 

I am lucky in my regard. I am my only employee, I don't have to worry one of my employees is going to accidentally click on some AI function that subjects me to IRS scrutiny or worse. I don't have to worry that an employee will click on something and suddenly a bill shows up from Intuit for some grand new option that was purchased. 

But every time one of us has to click to rid our screen of some nuisance AI box, we lose time. Nothing in your AI arsenal will help me regain my time.

The bad news is, I fear Quickbooks will eventually go under with a loss of clients and no new clients because of the reputation Quickbooks is cultivating. Users like @DRPsteve are not the fringe customer of QBO. He & I are (were) your bread & butter. 

I guess the good news is, all of your programmers can pad their resumes with how much AI programming experience they have as they look for another job. I am not that familiar with marketing types these days, but I have to wonder if it is a positive on your resume to be able to say you ran a decent company into the ground in pursuit of artificial intelligence? A friend of mine refers to AI as Artificial Ignorance. 

@jsg123 

I like your "SHOW OF HANDS" comment, but I think the better one would be, by a show of hands, how many of use are actively telling people in our respective industries to avoid QBO?

Years ago, when I was using Quickbook Desktop (2011?) , I was asked to present to people following in my footsteps, and I suggested Quickbooks as a great way to go. My presentation would look a lot different now.