How do I cancel Quickbooks Online? The cancel subscription link doesn't work. I get an error message. Looks like many have had this problem-but is there a solution?

You have me to help you cancel your QuickBooks Online subscription, Loss_Leader.

Please follow the steps below to do it:

1. Click the Gear icon, and then select Account and Settings.
2. Go to the Billing and subscription tab.
3. In the QuickBooks section, click Cancel subscription.
4. Select Continue to cancel, and then click Continue to cancel again.
5. Enter the reason for the cancellation.
6. Click Submit and cancel subscription.
7. Select Got it.

Afterward, you'll receive an email that confirms your account was successfully canceled.

Also, can you tell me the error message when clicking the cancel subscription link? This helps me investigate why it's not working.

I've also added this article to know what will happen to your data after the cancellation. What happens to my data after I cancel?

Feel free to tag my name in your Reply if you still need help. Stay safe!

Hello, @Loss_Leader.

Thanks for the detailed information, let's sort it out so you can cancel your subscription.

Your browsing history can be one of the reasons why you received the error message. To fix this, let's pull up your account via an incognito window. This way, we can check if the error message is related to your current browser or not.

To do so:

• Google Chrome: press Ctrl + Shift + N.
• Mozilla Firefox: press Ctrl + Shift + P.
• Internet Explorer: press Ctrl + Shift + P.
• Safari: press Command + Shift + N.

Then cancel your account from there, if your able to do it, let's clear your browser's cache. Clearing cache and cookies will also help improve the browser's performance.

However, if you get the same result, I recommend reaching out to our phone support. They can also cancel your account and have tools to check what's causing this error and get it resolved. 

Also, this article explains what happens to your data after the account is canceled: What happens to my QuickBooks Online data after I cancel.

That should guide you to the right direction. I'm still here to help if you ever decide to use QuickBooks again in the future. Take care always,

Clearing my cache and cookies, and using an incognito window, did not work. I still receive the same error message when I try to cancel.

I appreciate the steps you've performed, Loss_Leader. 

We can look into your account to see what causes the error. I suggest to get in touch with us so we'll walk you through on how to further resolve the error and cancel your account. Here's how to contact us: 

1. Go to the Help icon and click Contact Us. 
2. Enter your question something like error Something's not quite right. It's probably us. Come back later and try again. when canceling subscription.
3. Click  Let's talk. 
4. Select to either, Chat, Call or Get a callback. 

You can always leave a reply if you have other questions. Keep safe always!