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Level 1

How do I fix items shown in the reconciliation discrepancy report? Items are shown as being deleted in the report, but then they are visible in the bank register

I am using Quickbooks Online
2 Comments
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Moderator

How do I fix items shown in the reconciliation discrepancy report? Items are shown as being deleted in the report, but then they are visible in the bank register

Hi, ellie-hays.

 

I'd be pleased to help you fix your discrepancy report. It's possible that these items were deleted and was recreated the reason why it's visible on your register. However, once the transactions are reconciled and accidentally removed, these items will show as deleted on the report.

 

To better isolate the issue, let's go to the Audit Log to verify if there are transactions that were deleted. Here's how:

 

  1. Go to the Gear icon at the upper right.
  2. Select Audit Log under Tools
  3. Click the Filter drop-down. 
  4. Select the appropriate UserDate, or Events to narrow the results. 
  5. Click Apply.

Once you've verified the deleted items, you can manually reconcile the visible transactions from your register. You can follow the steps in this article: Undo and remove transactions from reconciliations in QuickBooks Online.


Additionally, these write-ups give some helpful pointers on the reconciliation process:

 

Please know that I'm here anytime you have other concerns. Have a great day!

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Level 1

How do I fix items shown in the reconciliation discrepancy report? Items are shown as being deleted in the report, but then they are visible in the bank register

I think my problems are more complicated than I originally explained in my question.  I have decided to work with my accountant to try to fix things.

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