How do I renew my subscription

Hello @userzerihunpetrin,

I’d be delighted to help you update your subscription. Here are the simple steps:

1. Sign in as a master or company admin.
2. Select Gear Icon.
3. Then choose Account and settings.
4. Select the Billing & Subscription tab.
5. Click Resubscribe.

You’re back in business! I’ll be here if you have any additional questions, need help with anything else. Just let me know.

yes

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@MonicaM3 wrote:

Hello @userzerihunpetrin,

 

I’d be delighted to help you update your subscription. Here are the simple steps:

1. Sign in as a master or company admin.
2. Select Gear Icon.
3. Then choose Account and settings.
4. Select the Billing & Subscription tab.
5. Click Resubscribe.

You’re back in business! I’ll be here if you have any additional questions, need help with anything else. Just let me know.

---

it will not let me in

Let me help you update your subscription, Horseman1.

You can update the information if you're logged in as the master or company admin. However, if you're signed in as the admin already and you're still unable to update the info, you may be experiencing some browser hiccups. We'll perform the basic steps to fix this. Let's start with logging into your account through a private browser. These are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Internet Explorer: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you can renew your subscription successfully using the private browsing session, go back to your regular browser and clear its cache to refresh the program. 

Also, you can use a different browser to narrow down the issue.

Let me add this reference to guide you: How to resubscribe or reactivate QuickBooks Online.

Feel free to visit the Community if you have other concerns. We'll reply as soon as we can. Take care!