Hi there, @ben8.
Welcome and thank you for posting here in the Community. I'm here to help share information about running reports in QuickBooks Online (QBO).
As of now we don't have the option to customize Income by Customer report showing the customer's address (zip code or city). What you can do is open/run the Customer Contact List and Income by Customer or the Sales by Customer report and export the information.
To open the report:
Customer Contact List
Income by Customer
Sales by Customer
For additional reference on how to customize reports in QBO, you can check this article: How to customize reports.
Let me know if you have any other questions about running reports in QBO. I'm always here to help!
I followed the directions, but I don't see the option within that report to add the customization.
Hello there, @ben8.
Let me share additional information on how you can customize your reports to suit your business needs.
As mentioned by my colleague, @Angelyn_T, the ability to generate a report that shows both your income per customer and zip code or city is not yet available. What you can do is to open the Customer Contact List and download it as an excel file. Here's how:
Once completed, let's download your Income by Customer or the Sales by Customer report. Here's how:
If you have the reports you need, copy the data under the City and Zip code columns from the Customer Contact list. Then, paste it to the Income by Customer or the Sales by Customer report.
That should do it! Let me know if you have other questions about generating reports in QuickBooks Online. I'm always here to help.
It is absurd that Quickbooks can't develop simple reports that are key for business to get relevant planning data.
Its a crying shame this is supposed to be a great accounting software but a headache and wont do it
Thanks for joining this conversation, @tquick17.
I just wanted to let you know that I responded to your other post. In order to keep the conversation streamlined and provide you with the best resolution, I'll ask that you post any follow-ups there.
Just in case you haven't been notified of the new response, here's the link: https://quickbooks.intuit.com/learn-support/en-us/account-management/how-do-i-run-a-report-which-sho....
I'm looking forward to hearing from you soon.
Going to look at going back to my desktop version which will do it at no extra cost. Will be cheaper in the long run. My CRM software will charge me an extra 50 to do it but id rather give them the money and use a full version of quickbooks that wont nickel and dime me to run a simple task.