How to reset passwords for employee?

Welcome to the Community, ilf0128.

When an employee forgets the password when logging into the Workforce page, all they have to do is select the I forgot my user ID or password link and follow the onscreen instructions.

You can also, visit this article for more insights about accessing the Workforce: Access your paychecks. 

However, if the employee is one of your QuickBooks users, you can have him reset the password by clicking the I forgot my user ID and password option. After that, you'll be asked to enter your phone number or email address so you can receive a User ID Recovery information. From there, select the link in the notification that you receive (text message/email) to reset your User ID.

Please know that my doors are always open to help should you have any other concerns with QuickBooks. Have a lovely day ahead!

That option does not show up.  It says to try another way IE text me a code.  When you get the code and enter it, you get a message saying it has expired

You've come to the right place for assistance with all things QuickBooks, @TP46. I'm here to provide some info regarding resetting passwords for employees and the option does not show up in QuickBooks Online.

It is possible that your browser cache has been stored for a prolonged period, which can cause it to behave erratically. To diagnose whether you are experiencing a browser-related issue, I recommend performing some basic troubleshooting steps.

 Here are the shortcut keys for these browsers:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift + N

Clear your cache and refresh website preferences, which may cause issues with QBO.

If you're all good with this, feel free to review this module to update or change your email address, user ID, password, and other information for your QuickBooks: Update or change your Intuit Account sign-in information.

Let me know if you have any other questions or concerns about resetting passwords for your employees. I'll be here to answer your next posts. Take care.

This is happening when signing in on a cell phone

I appreciate you for clarifying, @TP46. Allow me to share some troubleshooting options so you can reset your password in the QuickBooks Online (QBO) mobile app.

First, ensure that the app is updated to its latest version. Then, refresh your data to see the latest available information in your QBO app.

For iOS:

1. Go to Settings, then tap General.
2. Tap iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App. Doing so frees up storage without deleting your app's documents and data.

For Android:

1. Go to Menu ☰ then tap More Options ⋮.
2. Tap Settings, then Refresh Data.
3. Tap YES to confirm.

If the issue persists, uninstall and reinstall the app. In the meantime, I suggest updating your sign-in information through the Intuit Account Manager page using a supported mobile browser. 

Additionally, you can save time by paying bills with a bank transfer, debit, or credit card using the QBO mobile app. 

Keep in touch if you need additional assistance resetting your password in the QBO mobile app. I'm always available in the Community to help you further. Take care, and have a good one.