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shawkins-upstate
Level 1

I am trying to resubscribe as my trial ended. I've entered all my credit card info and the resubscribe button remains grayed out. Any suggestions?

My Credit card address is not the same as company address. It keeps telling me to update my company address. Does this make a difference?
4 Comments 4
MJoy_D
Moderator

I am trying to resubscribe as my trial ended. I've entered all my credit card info and the resubscribe button remains grayed out. Any suggestions?

I can help you in resubscribing your trial expired account, @shawkins-upstate.

 

Yes, you can try to update the address to check if it works. The following are some troubleshooting steps that you can also take to resolve the problem:

 

  • Verify the credit card details including CVV are entered correctly.
  • If this is a newly issued card, check that your new credit card has been enabled for use.
  • Contact the bank to ensure that it allows recurring billing from an online merchant. 

 

Here's how to check your Billing & Subscription from your account:

 

  1. Go to your Gear icon and choose Account and Settings.
  2. Select Billing & Subscription and click the Resubscribe link.
  3. Enter the new billing information. Then, select Subscribe.

 

Here's detailed guidance in resubscribing or reactivate QuickBooks Online

 

For more information and frequently asked questions about resubscribing to the subscription, I recommend the following article: How to resubscribe or reactivate QuickBooks Online.

 

Leave a comment below if you have other concerns about resubscribing. I'll be around to help you. Take care and have a great rest of the day!

Fiat Lux - ASIA
Level 15

I am trying to resubscribe as my trial ended. I've entered all my credit card info and the resubscribe button remains grayed out. Any suggestions?

@shawkins-upstate 

If you have to open a new QBO account, make sure to click the Buy button to get the discounted price for up to 3 months. If you purchase from the Trial account, you have to pay the regular rate.
https:// quickbooks.grsm.io/US
https:// quickbooks.grsm.io/us-promo

 

ashleydunnigan
Level 1

I am trying to resubscribe as my trial ended. I've entered all my credit card info and the resubscribe button remains grayed out. Any suggestions?

Since you cannot resubscribe to a trial version, how can I get my data from the trial version to my new company I had to purchase?

Mich_S
QuickBooks Team

I am trying to resubscribe as my trial ended. I've entered all my credit card info and the resubscribe button remains grayed out. Any suggestions?

Glad to see you here, @ashleydunnigan.

 

It seems like you've posted twice about the same issue. My colleague has already addressed your concern.

 

I suggest visiting this link: https://quickbooks.intuit.com/learn-support/en-us/account-management/re-how-can-i-renew-my-account-a....

 

Furthermore, you can visit our Support page. This way, you'll learn more tips, resources, and other video tutorials about handling your subscription.

 

Please feel free to reply to the thread if you have more questions about your subscription or with QuickBooks.  I'm always here to help.

 

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