I am unable to add hours

Hi there, @Wade.

Thanks for reaching out to the QuickBooks Community. I hope you're having a great day so far. 

To narrow down this issue the best I can, would you mind sharing more details about what's going on? For example, are you receiving an error message? Is the page loading? Do you have access to enter hours? 

The more information you can share will be a great help in providing the best solution for you. This way, I can help get you back to business as quickly as possible. 

I'll be sure to keep an eye out for your reply. Let me know if you have any additional questions or concerns. Chat with you soon! 

 I can get to the page that allows for weekly hours or daily hours to be entered. When I click on the weekly time clock, the next page is simply the green pulsating dots. If I try the per day entry, it wont allow me to fill in the space. Also, the help icon won't respond, when I click it the box turns grey.

I am able to access the page but when I click on the weekly time clock, all I get is a blank page with the pulsating green dots. The daily entry won't allow me to enter my name and when I click on the help button, that icon turns grey but there is no action after that.

I appreciate the prompt response, Wade. There are troubleshooting steps you can take to fix this issue so that you can add hours and access those icons in QuickBooks.

The program's performance can be impacted by the outdated stored cache. I suggest logging into your account using an incognito window to check for any browser cache problems. Using incognito mode will allow us to investigate this, as it doesn't retain any files.

Here are the keyboard shortcuts:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

If you're able to access the page without green dots and the help icon isn't greyed out, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. You may also use other supported browsers as an alternative.

Additionally, I'll be sharing these resources that will help you track and manage your employee's timesheets:

• Enter a weekly timesheet in QuickBooks Online
• Set up QuickBooks Time in QuickBooks Online or QuickBooks Online Payroll

You can always get back to us if you need further assistance when adding hours or have other concerns in QuickBooks. The Community is always here to lend you a hand.

I've cleared the cache twice in two days but it's not helping.

Good evening, @Wade . 

Thanks for joining in on this thread. 

Since you tried the troubleshooting steps my colleague provided and they didn't work, I recommend contacting our Customer Support Team. 

Here's how: 

1. Go to the Help ? icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter your question and tap Let's talk. 
4. Scroll down and choose to Get a callback. 

It's that easy! 

Keep us updated on how the call goes. Have a wonderful day! 

The help feature turns black where the cursor is placed but it doesn't activate.

When I click the help button it turns black wherever the cursor is, but that's all it does.

Allow me to join in this thread, Wade. Let me provide you with some workarounds to reach our support team.

Since your help button isn't working, feel free to use our test drive account to contact our support team. You can also visit this article that contains the contact number and availability of support hours: QuickBooks Online Support.

In addition, you can check out this article to learn how to run, print, and customize payroll reports in QuickBooks Online Payroll: Run payroll reports.

Let me know if you have any QuickBooks-related concerns. We're here to assist you 24/7. Have a great day.