I am unable to long in from my desktop.

Good morning, @info.1124.

Thanks for reaching out to the Community.

To clarify, are you trying to log in through a web browser or the QuickBooks Online app? Are you getting an error message when trying to log in? Are you able to successfully log in somewhere else, such as your mobile device?

If you forgot your password or user ID, you can follow the steps below to reset and recover them. 

1. Go to qbo.intuit.com.

2. Scroll down, then click I forgot my user ID or Password. 

3. Enter your phone number, email, or user ID, then hit Continue. 

4. Follow the instructions. You will be sent a reset link if you choose to use your email or user ID. 

Check out Reset your password or recover your user ID for QuickBooks Online for more details. 

I'll be sure to keep an eye out for your response. Please let me know if you have additional questions or concerns. You can always reach out to the Community or me anytime you need a helping hand. Take care! 

• I enter password and QB directs me to the 90 day required password change window.  
• I change the password.
• When I click Continue, the screen goes blank and QB shuts down.
• I cannot get any farther than that, no matter how many different ways I try.
• I have re-booted my desktop several times - no help.
• I cannot obtain the Tech Support number from the Help Screen because I cannot get to the Help Screen!
• I am desperate for a resolution.

RB

Hello, @Randy B1.

I appreciate all the steps you've done to fix your login issue in QuickBooks Online (QBO) and, I love to help for it to resolve. But since the problem persists, I'd recommend contacting our Customer Care Support team using our test drive. They have the tools to check the unforeseen conditions of your company file and perform a screen-share for further isolation.

Here's how to reach them:

1. Go to this link https://qbo.intuit.com/redir/testdrive.
2. Put a check mark on the I'm not a robot box, then Continue. 
3. Pick the Help icon on the top right.
4. Click Contact Us button at the bottom.
5. Enter a short description about your concern.
6. Hit on Let's talk.
7. Choose the method on how you'd be connected to support.

In case you need tips in the future, visit our QuickBooks Help Articles site. 

You can get back to me anytime you have additional questions in QuickBooks by posting your response below. I'll do whatever it takes to ensure your concerns are addressed. Enjoy the rest of your day.