Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Good morning, @info.1124.
Thanks for reaching out to the Community.
To clarify, are you trying to log in through a web browser or the QuickBooks Online app? Are you getting an error message when trying to log in? Are you able to successfully log in somewhere else, such as your mobile device?
If you forgot your password or user ID, you can follow the steps below to reset and recover them.
1. Go to qbo.intuit.com.
2. Scroll down, then click I forgot my user ID or Password.
3. Enter your phone number, email, or user ID, then hit Continue.
4. Follow the instructions. You will be sent a reset link if you choose to use your email or user ID.
Check out Reset your password or recover your user ID for QuickBooks Online for more details.
I'll be sure to keep an eye out for your response. Please let me know if you have additional questions or concerns. You can always reach out to the Community or me anytime you need a helping hand. Take care!
RB
Hello, @Randy B1.
I appreciate all the steps you've done to fix your login issue in QuickBooks Online (QBO) and, I love to help for it to resolve. But since the problem persists, I'd recommend contacting our Customer Care Support team using our test drive. They have the tools to check the unforeseen conditions of your company file and perform a screen-share for further isolation.
Here's how to reach them:
In case you need tips in the future, visit our QuickBooks Help Articles site.
You can get back to me anytime you have additional questions in QuickBooks by posting your response below. I'll do whatever it takes to ensure your concerns are addressed. Enjoy the rest of your day.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here