I can't cancel my quickbooks subscription online.

Thank you for joining the QuickBooks Community, otto2. It's sad to hear that you no longer need QuickBooks services, but I can show you the proper steps to cancel your subscription. 

1. Select Settings and choose Company Settings.
2. Go to the Billing and subscription tab.
3. In the Quickbooks area, click Cancel subscription or Cancel online.
4. Follow the steps on the screen.
5. Select Submit and cancel subscription.
6. Choose Got it.

If you would like to know what happens to your data when you cancel, I have included this link. Please let me know if you still experience any more problems. Keep me updated!

Hi I did cancel my subscription  butthe automatic transfer is on every  week

I’ll help you resolved this, @Daney.

Any pending or automated actions applied in your QuickBooks Online account will be stopped automatically the moment you've canceled it. That being said, all entries are for read-only access and won't bring impact to any of your bank accounts connected to it.

If you’re referring to your Merchant service, you can contact our Payment Support team to turn this automatic transfer off. They can assist you further in stopping this function right away. Since you’re unable to access our contact feature, you can use our test drive to reach out to them. Here’s how:

1. Go to this site: https://qbo.intuit.com/redir/testdrive.
2. Select the (?) Help menu located at the top right.
3. Click Contact Us.
4. Enter this statement on the box “automatic transfer is on every week.”
5. Hit Let’s talk.
6. Choose to Get a call.
   

Please drop me a message with an update on this concern. I’m always here to help. Take care.