Hi there, @simplylandscapin.
You can perform basic troubleshooting on your browser to check if it's a browser issue or not. Please access your QuickBooks Online account via an incognito/private browser.
To use a private browser, here’s how:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Internet Explorer: Ctrl + Shift + P
- Safari: Command + Shift + N
Once done, you can clear the cache on your browser to remove the outdated file that causes a small problem.
If the issue persists, I recommend contacting our QuickBooks Support so that they can assist you to check your account since they'll be able to pull up your account in a secure environment and help you navigate using one of their tools.
Fill me in if you need more help by leaving a comment below. I'll be around in the Community to help. Take care and have a great day!