You can update your Adobe Reader/Acrobat or repair your Adobe installation, @bill71.
First, try to check if you have the updated version for Adobe Reader/Acrobat. Check the following link for more information: Adobe website.
After updating, try to check if you can now print your reconciliation report. In case the error persists, then I suggest you repair your Adobe installation.
For detailed instructions, check this article: How to update, repair, or re-install Adobe Reader/Acrobat.
Stay in touch if you need more help in printing your report and or anything else. I'm always glad to help in any way I can.
I use another pdf program, but installed acrobat reader and made it the default PDF handler with the same problem. This is a very recent issue, have not had it before, and I have used QBO for a long time.
Thanks for updating us, @bill71.
Your browser caches (or downloads) files to speed up websites, but if not cleared often these can cause issues inside of QuickBooks Online. Clearing them out to fix the issue is super easy and only takes a moment. Just choose your preferred browser below to get the steps:
I also recommend checking out: Resolve PDF printing issues
If you have any other questions for me, feel free to reach back out. I'll be here to help. Have a wonderful day.
Does not resolve the problem. I am using the QB Desktop app, and I cleared the cache in it immediately prior to trying to print the report. I am attaching a screen shot of what actually occurs. i only moved the print dialogue to cover my financial info. I have adobe DC reader installed and it made no difference.
Thanks for trying the troubleshooting steps provided by Michael K, bill71.
I've reviewed our system and found out that there was an investigation about this. Our engineers are already aware of it and are working for a fix. Temporarily, you can access your account through a computer browser. From there, you can print the reconciliation report.
Meanwhile, you can contact our Customer Care Team about this. They can add your profile to the list of affected users. You'll receive email updates about the investigation.
We'd appreciate your patience as we get this working.