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Level 1

I dont see last months sales tax report

Why did my sales tax Center change. I can no longer pull up last months return and post a payment. I can see the current and upcoming months, but no past months. Incognito mode does not help. THis has been this way for a month or so
3 Comments 3

I dont see last months sales tax report

Hi there, @bggroast!


Before we can accomplish your goal for today, may I ask for a few clarifications first? Are you trying to generate the last month's sales tax report or is it the returns listed on the homepage of the sales tax center?


I would gladly appreciate a screenshot of the report you talking to. Keep me updated in the comments below. Hope to hear from you soon. Stay safe and take care always!

Level 1

I dont see last months sales tax report

Try this file

I use to be able to select last month - March - and record payment from this screen

Its not the same now

Content Leader

I dont see last months sales tax report

Thanks for following up on this post, bggroast. I want to make sure you're able to record tax payments in QuickBooks Online.


I see that you did try Incognito mode, but to completely rule out any browser related issues I recommend clearing the cache as an initial troubleshooting step. The cache collects frequently used data to make loading web pages quicker and easier. If it becomes too full it can have an adverse effect and cause certain viewing and performance errors within the system.


Here's how to get this done if you're using Chrome:


1. Click the three vertical dots in the top right corner.
2. Select More Tools, then Clear Browsing Data.
3. Change the time range to All Time.
4. Only check Cached images and files.
5. Click Clear data.


The following linked article provides similar steps for other browsers: Clear cache and cookies to fix issues when using QuickBooks Online


Additionally, you can find out more about managing sales tax payments by visiting this link.


Lastly, if you're still having trouble you may consider reaching out to a member of the QuickBooks Online Support Team. Agents have specialized tools to take a closer look at your account to determine what's causing the problem with the Sales Tax Center. Here's how to contact the team: QuickBooks Online Support


Please don't hesitate to reach back out here if you have any other questions. I'll be here to help in any way that I can.

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