I have a new tech soup subscription but I keep getting emails that my online trial has expired?

Thanks for joining the Community, @treasurer-dist4g.

I want to make sure and help you verify that these emails came from Intuit since you already have a new QuickBooks subscription. Some email messages might be phishing scams, viruses, and other malicious software.

Intuit uses distinctive email addresses to deliver notifications to its customers. If you've received one that you believe is from us, you can use the information on these articles to check if it's authentic:

• Official email communication from Intuit Payments
• Receive important email messages from Intuit

If the email looks unusual, please forward it to the phishing/spoofing e-mail page so we can evaluate it. You can also tour this link http://security.intuit.com. This is where Intuit's security team posts information about SPAM and Phishing email attempts.

However, if the email is originating from Intuit. I'd recommend going to your email and find its title "Online Trial has Expired". Then, review the details provided in the email you're receiving. You can also contact our Customer Support Team to check the email you're getting with their advanced tools and review your subscription.

For a complete guide on how to recognize suspicious emails and know legit email address from Intuit, you can check our resources:

• Receive important email messages from Intuit

• Recognize and report suspicious emails (Phishing)

Please confirm or leave a reply below if there's anything you need assistance with checking emails from Intuit. Anytime I can help. Have a great day ahead!

I'm receiving the same email and I am concerned that my QB Online Plus will be inaccessible at some point due to this so called trial subscription expiring.  I checked my subscription area and it clearly states I have a Tech Soup subscription.  Did you experience any issues after your "trial" expired? 

Hello, fahec. 

Don't worry, If your trial subscription is expire. You will still have your QuickBooks data files for a year. However, If still receiving email saying your subscription is expire yet the subscription is still active.  

I recommend contacting our QuickBooks Online Technical Team. I recommend contacting our QuickBooks Online Technical Team. Our representatives have the necessary tools that can check why you keep getting email subscription trial is expired.  

Here’s how to get in touch with them: 

1. Log in to your QuickBooks Online account.
2. Click Help (?) at the top right.
3. Select Contact Us to connect with a live support agent. 
4. Enter a brief discussion of your concern, then click Let's talk.
5. Choose a way to connect with our representatives. 

You can also see this link for more details and ensure to review their support hours to know when agents are available: Contact QuickBooks Online Support. 

You're always welcome in the Community space whenever you have other questions about your QBO account. I'm always here ready to assist you. Have a great day ahead!

The online trial that was created somehow has expired, but it did not affect my subscriiption  thru Tech Soup for non profits.  This issue can be closed.