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Level 1

I Have QBOA and use TSheets but Do Not Use QBO Payroll

I had been using TSheets prior to QuickBooks Time and did not need it to be linked to QBO other than to sync it with my clients and services.


When TSheets shifted to QuickBooks Time, I no longer had the ability to add new team members or services through QB Time.  I was told that because I use QBOA, that I had to add/terminate employees through QBO Payroll even though I wasn't going to use it and also to add new services (even ones I don't need for billing purposes) in QBO to sync through to QB Time.  Both are a complete inconvenience.


I use Gusto and would prefer to link my payroll with Gusto to make my life easier.


Is it true that as a QBOA user that I must link to QB Payroll in order to add/terminate employees to sync into QB Time?


If not, I would like to disassociate the payroll so that I can link TSheets to Gusto.  I need to know how to do that.

5 Comments 5
QuickBooks Team

I Have QBOA and use TSheets but Do Not Use QBO Payroll

It's good to see you here in the Community, LNCPAS.


Let me share some information about integrating QuickBooks Time with payroll service and QuickBooks Online (QBO) account.


If your company is under a QuickBooks Online Accountant, you'll need a QuickBooks Online Plus, Essentials, or Advanced to be able to link a QuickBooks Time account. Here's a link for more details: Integrate QuickBooks Time and QuickBooks Online.


However, if you need to manage employees in QBO, you'll need to subscribe to one of our payroll subscriptions or have a payroll service that can be integrated to QBO and also works with QuickBooks Time.


That said, if you'd like to use Gusto as your payroll service, you may use these articles as your reference:



Let me know if you still need further assistance with QuickBooks Online or QuickBooks Time. I'm always here to help. Have a great day!


Level 1

I Have QBOA and use TSheets but Do Not Use QBO Payroll

Archie - allow me to clarify.  I'm already using QB Time with QBOA.


The issue is that I am being forced to use QB Payroll to link with QB Time even though it's not the payroll product that I use or want to use.


If I disconnect QB Online payroll, I need to confirm that I will still be able to add employees and new services.  I'm not sure why having QB Online payroll would affect services, but it did last time.


When this first came up, it took me a full day to find out what happened, including disconnecting and reconnecting my link between QB Time and QBOA, which forced me to spend far more time than necessary to repair my list of services so that my staff could continue to use the product to track their time the way that it had been previously setup.

Level 1

I Have QBOA and use TSheets but Do Not Use QBO Payroll

In addition - how will I turn off QB Online Payroll so that I can add the link between QB Time and Gusto?

QuickBooks Team

I Have QBOA and use TSheets but Do Not Use QBO Payroll

Thanks for updating us on this, LNCPAS. I understand how important it is to manage timesheets without using Payroll. I'm here to share some insights.


If you have QuickBooks Online without Payroll, you can still access the Time tab and add employees. However, you can no longer add pay items/ types to the program.


To turn off your subscription, I'd recommend following the steps below. Before diving in, please make sure to run your final payroll, pay any outstanding tax deposits, and file your tax forms. When you're ready, here's how to cancel your payroll account:


  1. Go to the Gear icon.
  2. Choose Account and Settings.
  3. Select Billing & Subscription.
  4. In the Payroll section, click Cancel.
  5. Follow the on-screen instructions.
  6. Fill out the online cancelation form to complete your cancelation.


To link QuickBooks Time and Gusto, I'd suggest checking out this article for the step-by-step process: Integrate QuickBooks Time and Gusto.


Additionally, you'll still have read-only access to your payroll data for 6 months before we permanently delete them. I encourage exporting or saving a copy of the payroll reports that you might need in the future.


Feel welcome to reach out to me again with any questions or concerns you may have, LNCPAS. I'm always here to assist you.

Level 1

I Have QBOA and use TSheets but Do Not Use QBO Payroll

Unfortunately, I've been informed by support that as an accountant user, I cannot turn off QBO Payroll.  Therefore, I will need to look for a different time tracking solution that I can use with Gusto.

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