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jesun87-aol-com
Level 1

I have two accounts that I am Getting charged for. Can you help me decide which one to cancel?

 
1 Comment 1
MariaSoledadG
QuickBooks Team

I have two accounts that I am Getting charged for. Can you help me decide which one to cancel?

Let me provide you some information on which account that you'll want to cancel, jesun87-aol-com.

 

But before we start, may I know if the other account was created accidentally with the same email address? If so, you'll always have the option to switch to both accounts to double-check for the company id and decide which of the accounts you'll want to cancel. To do so, follow the steps below.

  1. Click the Gear icon on the upper-right corner.
  2. Under Profile, select Switch Company.



To check for the Company ID:

  1. Go to the Gear icon. 
  2. Select Account and settings.
  3. Click Billing & Subscription to see the company id. 
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Once done, I recommend contacting our support team so they can help you cancel your account and check if you're still eligible for the refund. Although you always have the option to cancel your account anytime, we just want to make sure that you'll be canceling the correct one. They also have the necessary tools to pull up securely your account. Here's how to reach them.

  1. Select the Help menu.
  2. In the Assistant window, enter Talk to a human.
  3. Enter your brief concern in the field.
  4. Type in/click I still need a human until you see the Get help from a human option.
  5. Choose a way to connect with our support

For your reference, in case you have entered some data into the other account, here's an article to read: What happens to my QuickBooks Online data after I cancel?

 

Let me know if you need further assistance with the cancelation or charges. I'm always here to help you anytime.

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