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redhomeinspectio
Level 1

I live in Canada and I seem to be using the US version. How do I change it to the Canadian version

 
Solved
Best answer November 30, 2023

Best Answers
JanbonN
QuickBooks Team

I live in Canada and I seem to be using the US version. How do I change it to the Canadian version

Hello @redhomeinspectio, welcome to the Community! I'm here to provide you with some helpful information regarding your account.

 

Please note that the region of your account is determined by the region's website where you made your subscription. Once set, the region cannot be changed.

 

Since you've confirmed that you're subscribed to the US version, it's recommended that you cancel it to avoid additional charges. You can then subscribe to the correct version of your choice. Select the right country when subscribing and proceed with the process. 

 

Furthermore, check this article on how to start your QuickBooks journey: Get started with QuickBooks Online.

 

Let us know if you have any further concerns about your subscription. The Community is always here to help you. Take care.

View solution in original post

3 Comments 3
4Gal
Level 11

I live in Canada and I seem to be using the US version. How do I change it to the Canadian version

When do you sign up for the QBO US version? Today?

 

redhomeinspectio
Level 1

I live in Canada and I seem to be using the US version. How do I change it to the Canadian version

I signed up two days ago and didn’t realize it was US version until today trying to configure everything 

JanbonN
QuickBooks Team

I live in Canada and I seem to be using the US version. How do I change it to the Canadian version

Hello @redhomeinspectio, welcome to the Community! I'm here to provide you with some helpful information regarding your account.

 

Please note that the region of your account is determined by the region's website where you made your subscription. Once set, the region cannot be changed.

 

Since you've confirmed that you're subscribed to the US version, it's recommended that you cancel it to avoid additional charges. You can then subscribe to the correct version of your choice. Select the right country when subscribing and proceed with the process. 

 

Furthermore, check this article on how to start your QuickBooks journey: Get started with QuickBooks Online.

 

Let us know if you have any further concerns about your subscription. The Community is always here to help you. Take care.

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