Thanks for reaching out, Intergrp. Let's work together to determine the most effective way for you to receive the verification code.
The possible reason for not receiving the code may be an incorrect phone number or poor reception. To verify this, double-check the phone number to ensure it's listed correctly. Here's how:
- Sign in to your Intuit account.
- From the left menu, choose Sign In & Security.
- Under the Phone section, tap the Verify link. Then, hit Change.
- If the number is incorrect, click the Verify link to change the phone number.
- Enter the Password in the field and click Save when done.
If the number is correct, let's troubleshoot by accessing your QuickBooks Online account in an incognito or private window. This will help us determine whether a browser issue is causing the unexpected problem during this process.
Refer to the browser keyboard shortcuts below:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Once the private browsing session works, clear your main browser's cache to restart and sort issues caused by stored cache and cookies. In case it doesn't work, another way is to utilize other supported browsers.
If you received a code but it is not working, this is most likely because you have generated multiple codes and are not using the most recent one. You can perform the steps below to rectify this.
- Click Didn’t receive a code, then wait until the new code arrives. This may take several minutes. Use the most recent code sent to you.
- Leave the window open that asks for the code; closing it will invalidate the code.
- Open another tab or window, or use a different browser to check your email for the code.
Additionally, I've attached these articles about updating business information in QBO for your reference.
If you have any follow-up questions or concerns about the verification codes, please let me know in this thread. I'm here to assist you in any way possible.
