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Hi there, @jsun-ptd-net.
Have you been locked out of your account after failed login attempts? If so, fixing this is quick and easy.
Once locked out, you'll see the following message: You have tried to sign in more than 5 times. After you see this, you can continue to sign-in by entering the special code below the message.
The code is made up of characters that are a CAPTCHA code to secure your account from unauthorized access from automated bots.
If you're having trouble remembering your user ID or password, you can reset your password or recover your user ID.
If you used your email address or user ID to verify your account, you'll get an email with a password reset link.
However, if the issue persists, you can contact our QuickBooks Support. This way, we can check your login credentials and accounts in QuickBooks Online.
You can follow these steps on how:
To ensure we address your concern on time, please check our support hours.
Also, in case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-help.
Keep posted if you have any other questions. I'm just here available to help! Take good care!