I need help with my account subscription.

Hello @Anonymous,

I'd love to assist you with your QuickBooks subscription. To verify, what specific help do you need with your account?

If you want to view your subscription details, you can follow these easy steps.

1. Go to Gear, then Account and settings.
2. Select Billing & Subscription tab.
3. In this page, you'll find your QBO subscription and billing details.
4. Click Done.

We also have a guide on account management which I'm sure you'll find helpful. It has links that'll help you fix any account-related issues.

Feel free to message us here if you're referring to something else, or if you have other concerns. We're always here to lend a hand. Thanks for joining us today and I wish you have a nice day ahead.

I file my taxes every year with TT self employed which comes with a free subscription to QB Self employed.  Today, i tried to login to my QB account and i got a message that my subscription has expired and won't let me proceed to see any of my info.  Can you please resolve this?  Thanks

Thank you for bringing this to our attention, @agent613.

We currently have an ongoing issue where QuickBooks Self-Employed (QBSE) users are getting a "subscription has expired" error upon logging in to the account. Rest assured that our product engineers are diligently working on a fix.

To ensure you'll get an update about the resolution status, I suggest contacting our QuickBooks Support Team. This way, they can review and add your company to the list of affected users and provide this investigation number for easy tracking: INV-53434.

For now, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on. 

Thank you for your patience while we work for a fix. Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I'll be more than happy to assist you again.

I need to cancel payroll.

My business is closed due to COVID.

I would like to get a refund as it auto renewed.

I can imagine the situation you’re in right now, @Mybunny.

I understand things are tough due to the pandemic we’re facing right now. Rest assured I’m here to help you on how to cancel your payroll subscription effortless. Here’s how.

1. Sign in to your QuickBooks Online (QBO) account and go to the Gear ⚙ icon.
2. Select Account and Settings.
3. Click the Billing & Subscription section.
4. In the Payroll section, select Cancel.
5. Fill out the online cancelation form to complete your cancelation.

You can also refer to this article for more details about the process: Cancel Your QuickBooks Payroll Subscription.

With regards to your refund request, I recommend contacting our Support team. They have the tools to securely check your account and assist you in processing your refund.

Furthermore, in case you need to reactive your subscription, you can utilize this article for the detailed steps: Reactivate your QuickBooks Payroll subscription.

You can always get back to me if you need further assistance managing your subscription and your account. It’s always my pleasure to help you any time. Keep safe and take care!

need help

Hello there, stevensons39.

May I know what help do you need with your QuickBooks Online subscription? You can also visit our general help topics page and search for articles and guides about managing your account. 

I'd appreciate any details you can provide. Thank you in advance.