I need to cancel subscription for online payroll and free trial. Somehow I have two accounts and neither will let me cancel online. none of the phone numbers work.

Hello there, @leesoo0822.

You can request a callback from the Help menu in your QuickBooks Online (QBO) account. This way, one of our representatives will contact you at the time of your convenience. Let me provide further details about this.

We've updated our customer support options in QBO. You'll have to request a callback to talk to one of our support. Here's how:

1. Go to the Help menu.
2. Select the Contact Us button.
3. Enter a brief description of your concern in the What can we help you with? field.
4. Click Let's talk.
5. Select Get a call or Get a callback.
6. Enter your contact information.
7. Select Confirm my call.

To make sure somebody from our support team will respond to your request, contact us within Monday to Friday every 6:00 AM to 6:00 PM PST. Then, 6:00 AM to 3:00 PM every Saturday. For the Advanced version of QuickBooks, you can contact them any time and any day.

When you cancel your QBO subscription, you have read-only access to your company data for a year. To learn more about it, kindly refer to this article: What happens to my QuickBooks Online data after I cancel?. It contains information about data availability and export policies after cancellation.

Please let me know if you have other concerns. I'm just around to help.