I'll make sure your account is back up and running again, Stephen8.
I've got various troubleshooting steps to get your QuickBooks Online (QBO) information to repopulate. It sounds like your server was interrupted or corrupted. Sometimes, too much cache build-up in your regular browser can cause unexpected behavior in the product.
We expect the most-used pages in QBO to load in 10 seconds, and we continually monitor our systems to ensure we are meeting this goal. Since you're experiencing a delay, I'd suggest pressing the F5 on your keyboard to refresh the connection. Then log in and out if necessary.
If the issue remains, ensure that your internet connection is fast to avoid any delays in opening QBO. You can click this link to check your internet speed: Google Speed Test.
If your internet speed looks good but the problem persists, I'd recommend logging your account through incognito. This way, we can check if it's a browser-related issue. Refer to the keyboard shortcuts below:
- Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
- Ctrl + Shift + P (Microsoft Edge)
If it's solved, return to your regular browser and press the CTRL+ Shift and Delete keys on the keyboard to clear the cache.
However, if the information still doesn't repopulate, check this article for more troubleshooting steps: Why is my QuickBooks Online slow?
Also, visit these articles below to learn how to check if any QuickBooks services are temporarily unavailable: Is QuickBooks down or not working?
Lastly, check out our QuickBooks Help Articles page for your future reference. This contains various topics about your baking transactions, reports, payees, and other matters.
I'm always willing to help you if you need assistance learning the ropes in QuickBooks. Feel free to leave a message below, and I'll get you back. Keep safe always.
