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SirMatthewIA
Level 3

AUTOMATICALLY RECALL INFORMATION shuts off by itself

I have had this problem from QuickBooks 2017-foward.  It's happening now in QB Premier Accountant 2020.  It happens in MULTIPLE files.  I'll be batch entering transactions when suddenly, the recall STOPS WORKING.  I'll have to go back to preferences and check the box, AGAIN.  I can go for a while, and then it turns off AGAIN.  I have verified data for file after file.  I have repaired my QB.  I have done the qbregistration.dat file thing.  File doctor, blah blah blah ad nausem.  NOTHING.  

 

PLEASE tell me there is a FIX for this.  It is driving me MORE insane than that stupid Intuit Login! 

Solved
Best answer April 20, 2021

Best Answers
Rasa-LilaM
QuickBooks Team

AUTOMATICALLY RECALL INFORMATION shuts off by itself

Hi there, SirMatthewIA.


I recognize the importance of being able to use the Automatically Recall Information preference smoothly. This can save time since QuickBooks will pre-fill transactions based on previous entries.


Since the recommended steps didn’t fix the issue, we’ll have to perform some in-depth troubleshooting steps. The process requires us to review the setup of the company file.


We’re unable to do this task in the Community for security reasons. I recommend you get in touch with our Technical Support Team for further assistance. They can perform a screen-sharing session to look for the cause of the issue and help you apply the permanent fix.

 

  1. Click on the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
  2. Scroll down to choose the Contact us link to open the Contact Us screen.
  3. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  4. Press the Search button to display the Get Phone Number or Start a Message button.

 

I’m adding some links to help you in the future. These resources outline the complete steps on how to resolve the following issues:

 

 

Feel free to leave a comment below if you have any clarifications or other concerns. I’ll jump right back in to answer them for you.

View solution in original post

12 Comments 12
Rasa-LilaM
QuickBooks Team

AUTOMATICALLY RECALL INFORMATION shuts off by itself

Hi there, SirMatthewIA.


I recognize the importance of being able to use the Automatically Recall Information preference smoothly. This can save time since QuickBooks will pre-fill transactions based on previous entries.


Since the recommended steps didn’t fix the issue, we’ll have to perform some in-depth troubleshooting steps. The process requires us to review the setup of the company file.


We’re unable to do this task in the Community for security reasons. I recommend you get in touch with our Technical Support Team for further assistance. They can perform a screen-sharing session to look for the cause of the issue and help you apply the permanent fix.

 

  1. Click on the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
  2. Scroll down to choose the Contact us link to open the Contact Us screen.
  3. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  4. Press the Search button to display the Get Phone Number or Start a Message button.

 

I’m adding some links to help you in the future. These resources outline the complete steps on how to resolve the following issues:

 

 

Feel free to leave a comment below if you have any clarifications or other concerns. I’ll jump right back in to answer them for you.

SirMatthewIA
Level 3

AUTOMATICALLY RECALL INFORMATION shuts off by itself

I did submit a bug report.  I'm going to submit a bug report EVERY SINGLE TIME it happens.  It happens across ALLLLLLLLLL desktop versions.  I've done CLEAN installs on ALL versions AGAIN after the last fix I tried (by following a support article here!) made EVERY single version unusable.  It STILL does it. It does it on EVERY SINGLE FILE I work with.  I've verified data.  NOT a single company file was damaged.  I even downloaded the QuickBooks tool hub and did several things (as directed) there and STILLLLLLLLL nothing.

SirMatthew
Level 2

AUTOMATICALLY RECALL INFORMATION shuts off by itself

NONE of the options work! I moved to a NEW computer and installed QB on it.  It STILLLLLLLLLLLLLL does it.  It works for about ten transactions and then just STOPS!! I have to go BACK into preferences and RECHECK the box.  I am TIRED of having to do this! It happens on EVERY SINGLE FILE I use.  

 

I have reported this issue 100 times in the software, AT LEAST.  Maybe more than 100 times.  I've HAD IT.  INTUIT is VERY FORTUNATE another decent accounting and payroll program doesn't exist, because the minute I find one, BYE!!!!!!!!!!! 

Rstephens401
Level 2

AUTOMATICALLY RECALL INFORMATION shuts off by itself

Has anyone been able to figure this out?  I have the same issue and it is extremely annoying

Rstephens401
Level 2

AUTOMATICALLY RECALL INFORMATION shuts off by itself

Has anyone resolved this issue?  I have the same issue

jamespaul
Moderator

AUTOMATICALLY RECALL INFORMATION shuts off by itself

Hello, Rstephens401. 

 

I can lay down a bunch of solutions to help you fix the Automatically Recall Information issue. 

 

Before we do any steps, let's ensure you have the latest updates for QuickBooks Desktop. The patches will help resolve common issues within the program. 

 

Just a heads-up, if you have an unsupported QuickBooks Desktop version (2018 and below), you won't be able to do this. 

 

After updating, close QuickBooks and run it as an admin (right-clicking the QuickBooks icon on the desktop and selecting Run as administrator).

 

Then, enter your transactions and observe the Automatically Recall Information settings in the Preferences

 

If it's still unchecking itself after entering the transactions, then you'll want run the QuickBooks Tool Hub utility. Here's how: 

 

  1. Close QuickBooks.
  2. Download the latest version from the Tool Hub article
  3. Open the installer and run it, then follow the on-screen steps for the installation. 
  4. After installing, run the Tool Hub.
  5. Select Program Issues from the tabs, then follow the prompts to begin the fix. 

 

After resolving the issue, do you need to check on your transactions through reports? You can run a variety of reports by clicking the Reports menu.

 

If you need help with what report you need to run, you can check this article: Understand reports.

 

If you need more help with your program preferences or any other processes in QuickBooks, please let me know and I'll get back to this thread. I'll see you again soon. 

GerJu999
Level 1

AUTOMATICALLY RECALL INFORMATION shuts off by itself

Its a bug that they have zero interest in fixing because they dont support desktop properly anymore because they want to frustrate people to get us to move the the money grubbing online version.  they are merely going through the motions to pretend to fix it.  i have it also on over 200 files.....all my clients.  my file etc.  its not us.....its them and they know it.

SirMatthewIA
Level 3

AUTOMATICALLY RECALL INFORMATION shuts off by itself

I have absolutely HAD IT! I enter thousands of transactions for clients every year and it is just INFURIATING that they cannot provide a fix for this! I have done EVERY SINGLE SUGGESTION and nothing works.  It works for a while but it quits working again.  I have downloaded the toolhub and gone through that, I've clean installed, blah blah blah, ad nauseam! I think I just screamed an expletive loud enough even the call center in Asia heard me! 

 

 

peggyg
Level 2

AUTOMATICALLY RECALL INFORMATION shuts off by itself

following this as I have the same problem in several versions from 21-23...accountant and enterprise.  very frustrating.  

Kevin_C
QuickBooks Team

AUTOMATICALLY RECALL INFORMATION shuts off by itself

I recognize the difficulties you've experienced, @peggyg. I'll make it up to you by providing some troubleshooting steps to fix the issue you're having.

 

Usually, the Automatically Recall Information settings in the Preferences will stick to what you have selected and remain enabled until you change it. Since it's been frequently turned off, it's more likely a temporary data issue with QBDT. Thus, you can follow these steps to help you resolve this.

 

Let's start by opening a sample file to determine if the behavior is identical to your original company file in QuickBooks Desktop (QBDT). Here's how: 

 

  1. Press and hold the Ctrl key and double-click your QuickBooks program icon.
  2. Hold the Ctrl key until the No Company Open window shows.
  3. From the No Company Open window, select Open a sample file.
  4. Choose any sample file from the list.

 

Once opened, set your Preferences, enter your transactions, and observe if it functions well. Your original company file might be damaged if the feature is still unchecking itself. Let's return to your original file, update the program to the latest release, and perform the verify and rebuild tool. It's a built-in tool that auto-detects and self-resolves minor company file data issues. 

 

Here's how to verify data:

 

  1. Navigate to the File menu.
  2. Choose Utilities, then select Verify Data.
  3. Click OK when you see the message.
  4. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.

 

Next, here's how to rebuild the data:

 

  1. Go to the File menu.
  2. Choose Utilities, then select Rebuild Data.
  3. Click OK if you receive a prompt to back up your company file.
  4. Click OK when you get the message, Rebuild has completed, and proceed to the next step.
  5. Rerun Rebuild Data to make sure there are no errors.

 

On the other hand, if the problem also occurs in the sample company file, you can use QuickBooks Tool Hub to repair your company file issues in QBDT. For a step-by-step process, feel free to utilize this article: Repair your QuickBooks Desktop for Windows.

 

However, I recommend contacting our Technical Support Team if the issue continues. They have the tools to look into your account and verify what caused this issue.

 

Also, here's an article for additional troubleshooting steps to help you fix this issue: Fix data damage on your QuickBooks Desktop company file.

 

If you have any additional QuickBooks-related concerns, please post them here in the Community space. I'll help you out again. Take care, and have a nice day!

RKM CPA
Level 1

AUTOMATICALLY RECALL INFORMATION shuts off by itself

FYI, the trigger for this bug is using copy/paste in the batch transaction screen.  I hate this bug too, especially because it's when you're posting large amounts of transactions like to post a year's worth for tax time, and that's when you really need to copy/paste AND have recall on transactions working.  It's a flaw in every desktop version since they added batch transactions and none of their 'fixes' work.  The code is screwy somewhere and no one in tech support is willing to try to actually fix the program.

MsNorthPND18
QuickBooks Team

AUTOMATICALLY RECALL INFORMATION shuts off by itself

I acknowledge the trigger for this bug due to using copy and paste in the batch transaction in QuickBooks Desktop. Let me help you with your concern. 

 

Make sure you have the latest QuickBooks updates installed to fix common problems. After that, right-click the desktop icon and choose Run as administrator. After that, we'll have to repair your program. Just a heads up, unsupported QuickBooks Desktop version (2018 and below) won't work with this process. 

 

 Here's how to do the steps on QuickBooks Tool Hub: 

 

  1. Please exit from QuickBooks.  
  2. You can download the latest version from the Tool Hub article 
  3. Follow the on-screen instructions for the installation.  
  4. After the installation, execute the Tool Hub.  
  5. From the tabs, select Program Problems, then choose Quick Fix my Program. 
  6. Follow the prompts to begin the fix.  

 

Check this article too if you still need help running reports: QuickBooks Desktop provides different reports that cater to your business needs. 

 

I'd appreciate that you will response if you still have other concerns regarding using QuickBooks in batch transactions, I'll be keeping an eye out for your response to this. 

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