AUTOMATICALLY RECALL INFORMATION shuts off by itself

I did submit a bug report.  I'm going to submit a bug report EVERY SINGLE TIME it happens.  It happens across ALLLLLLLLLL desktop versions.  I've done CLEAN installs on ALL versions AGAIN after the last fix I tried (by following a support article here!) made EVERY single version unusable.  It STILL does it. It does it on EVERY SINGLE FILE I work with.  I've verified data.  NOT a single company file was damaged.  I even downloaded the QuickBooks tool hub and did several things (as directed) there and STILLLLLLLLL nothing.

NONE of the options work! I moved to a NEW computer and installed QB on it.  It STILLLLLLLLLLLLLL does it.  It works for about ten transactions and then just STOPS!! I have to go BACK into preferences and RECHECK the box.  I am TIRED of having to do this! It happens on EVERY SINGLE FILE I use.  

I have reported this issue 100 times in the software, AT LEAST.  Maybe more than 100 times.  I've HAD IT.  INTUIT is VERY FORTUNATE another decent accounting and payroll program doesn't exist, because the minute I find one, BYE!!!!!!!!!!! 

Has anyone been able to figure this out?  I have the same issue and it is extremely annoying

Has anyone resolved this issue?  I have the same issue

Hello, Rstephens401. 

I can lay down a bunch of solutions to help you fix the Automatically Recall Information issue. 

Before we do any steps, let's ensure you have the latest updates for QuickBooks Desktop. The patches will help resolve common issues within the program. 

Just a heads-up, if you have an unsupported QuickBooks Desktop version (2018 and below), you won't be able to do this. 

After updating, close QuickBooks and run it as an admin (right-clicking the QuickBooks icon on the desktop and selecting Run as administrator).

Then, enter your transactions and observe the Automatically Recall Information settings in the Preferences. 

If it's still unchecking itself after entering the transactions, then you'll want run the QuickBooks Tool Hub utility. Here's how: 

1. Close QuickBooks.
2. Download the latest version from the Tool Hub article. 
3. Open the installer and run it, then follow the on-screen steps for the installation. 
4. After installing, run the Tool Hub.
5. Select Program Issues from the tabs, then follow the prompts to begin the fix. 

After resolving the issue, do you need to check on your transactions through reports? You can run a variety of reports by clicking the Reports menu.

If you need help with what report you need to run, you can check this article: Understand reports.

If you need more help with your program preferences or any other processes in QuickBooks, please let me know and I'll get back to this thread. I'll see you again soon. 

Its a bug that they have zero interest in fixing because they dont support desktop properly anymore because they want to frustrate people to get us to move the the money grubbing online version.  they are merely going through the motions to pretend to fix it.  i have it also on over 200 files.....all my clients.  my file etc.  its not us.....its them and they know it.

I have absolutely HAD IT! I enter thousands of transactions for clients every year and it is just INFURIATING that they cannot provide a fix for this! I have done EVERY SINGLE SUGGESTION and nothing works.  It works for a while but it quits working again.  I have downloaded the toolhub and gone through that, I've clean installed, blah blah blah, ad nauseam! I think I just screamed an expletive loud enough even the call center in Asia heard me! 

following this as I have the same problem in several versions from 21-23...accountant and enterprise.  very frustrating.  

I recognize the difficulties you've experienced, @peggyg. I'll make it up to you by providing some troubleshooting steps to fix the issue you're having.

Usually, the Automatically Recall Information settings in the Preferences will stick to what you have selected and remain enabled until you change it. Since it's been frequently turned off, it's more likely a temporary data issue with QBDT. Thus, you can follow these steps to help you resolve this.

Let's start by opening a sample file to determine if the behavior is identical to your original company file in QuickBooks Desktop (QBDT). Here's how: 

1. Press and hold the Ctrl key and double-click your QuickBooks program icon.
2. Hold the Ctrl key until the No Company Open window shows.
3. From the No Company Open window, select Open a sample file.
4. Choose any sample file from the list.

Once opened, set your Preferences, enter your transactions, and observe if it functions well. Your original company file might be damaged if the feature is still unchecking itself. Let's return to your original file, update the program to the latest release, and perform the verify and rebuild tool. It's a built-in tool that auto-detects and self-resolves minor company file data issues. 

Here's how to verify data:

1. Navigate to the File menu.
2. Choose Utilities, then select Verify Data.
3. Click OK when you see the message.
4. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.

Next, here's how to rebuild the data:

1. Go to the File menu.
2. Choose Utilities, then select Rebuild Data.
3. Click OK if you receive a prompt to back up your company file.
4. Click OK when you get the message, Rebuild has completed, and proceed to the next step.
5. Rerun Rebuild Data to make sure there are no errors.

On the other hand, if the problem also occurs in the sample company file, you can use QuickBooks Tool Hub to repair your company file issues in QBDT. For a step-by-step process, feel free to utilize this article: Repair your QuickBooks Desktop for Windows.

However, I recommend contacting our Technical Support Team if the issue continues. They have the tools to look into your account and verify what caused this issue.

Also, here's an article for additional troubleshooting steps to help you fix this issue: Fix data damage on your QuickBooks Desktop company file.

If you have any additional QuickBooks-related concerns, please post them here in the Community space. I'll help you out again. Take care, and have a nice day!

FYI, the trigger for this bug is using copy/paste in the batch transaction screen.  I hate this bug too, especially because it's when you're posting large amounts of transactions like to post a year's worth for tax time, and that's when you really need to copy/paste AND have recall on transactions working.  It's a flaw in every desktop version since they added batch transactions and none of their 'fixes' work.  The code is screwy somewhere and no one in tech support is willing to try to actually fix the program.

I acknowledge the trigger for this bug due to using copy and paste in the batch transaction in QuickBooks Desktop. Let me help you with your concern. 

Make sure you have the latest QuickBooks updates installed to fix common problems. After that, right-click the desktop icon and choose Run as administrator. After that, we'll have to repair your program. Just a heads up, unsupported QuickBooks Desktop version (2018 and below) won't work with this process. 

 Here's how to do the steps on QuickBooks Tool Hub: 

1. Please exit from QuickBooks.  
2. You can download the latest version from the Tool Hub article.  
3. Follow the on-screen instructions for the installation.  
4. After the installation, execute the Tool Hub.  
5. From the tabs, select Program Problems, then choose Quick Fix my Program. 
6. Follow the prompts to begin the fix.  

Check this article too if you still need help running reports: QuickBooks Desktop provides different reports that cater to your business needs. 

I'd appreciate that you will response if you still have other concerns regarding using QuickBooks in batch transactions, I'll be keeping an eye out for your response to this.